Summary
Overview
Work History
Skills
Timeline
Generic

Stephen Grant

Berwick,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

32
32
years of professional experience

Work History

Group Business Manager

Bay City Auto Group
09.2018 - 08.2022

Directly supervised all Business Managers and Customer Care Co-Ordinators.

  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Business Manager

Berwick Motor Group
02.2015 - 07.2018
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.

Business Manager

Various
01.1991 - 01.2015

Skills

  • Operations Management
  • Conflict Resolution
  • Business Development
  • Marketing Strategy
  • Team Leadership
  • Training and Development
  • Customer Relationship Management
  • Strategic Planning
  • Sales Strategy
  • Key Performance Indicators

Timeline

Group Business Manager

Bay City Auto Group
09.2018 - 08.2022

Business Manager

Berwick Motor Group
02.2015 - 07.2018

Business Manager

Various
01.1991 - 01.2015
Stephen Grant