Stephen Gray
Crib Point,VIC
Summary
Dynamic and results-oriented professional with extensive experience in transport and driver education, notably with Ventia. Excelled in streamlining transport processes, enhancing team communication, and developing tailored driver training programs. Skilled in route optimization and customer service, demonstrating adaptability and a strong focus on safety and efficiency.
Overview
32
32
years of professional experience
Work History
Driver
Ventia
11.2001 - Current
- An understanding of good customer service focus, as well as an emphasis on vehicle maintenance.
- An appreciation and understanding of not just road law but road craft.
- Overall knowledge of legislative and contractual requirements relevant to the given task.
- An understanding of OHS requirements.
Transport Supervisor
Transfield Services
12.1999 - 11.2001
- An understanding and emphasis on good customer service focus.
- A good working knowledge of contractual as well as legislative requirement within operational parameters.
- Streamlined transport processes by identifying areas for improvement and implementing necessary changes.
- Enhanced communication between departments by establishing clear lines of responsibility and reporting structures.
- Managed budgets, ensuring expenses were kept within allocated limits while maintaining service quality levels.
Driver Trainer
Self & Driver Education Centre of Australia
01.1993 - 04.1998
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
Education
Diploma - Graphic Art
RMIT University
Melbourne, VIC07.1983
Certificate I - Community Care, Pre-university
Windsor & Maidenhead College of Further Education
Windsor, NSW06.1980
Skills
- City and non-city driving
- Punctuality
- GPS and route planning
- Vehicle inspections
- Inclement weather driving
- Passenger transportation
- Adaptable driving techniques
- Equipment monitoring
- Customer rapport
- Passenger support
- Safe driving techniques
- Customer Service
- Defensive Driving
- Multitasking Abilities
- Problem-solving abilities
- Critical Thinking
- Reliability
- Accident reporting
- Conflict Resolution
- Team building
- Flexibility
- Professionalism
- Record-keeping
- Time management abilities
- Adaptability
- Crisis Management
- Problem-solving aptitude
- Stress Management
- Route Optimization
- Vehicle cleaning
- Communication Skills
- Trip planning
- Motor vehicle safety
Timeline
Driver
Ventia
11.2001 - Current
Transport Supervisor
Transfield Services
12.1999 - 11.2001
Driver Trainer
Self & Driver Education Centre of Australia
01.1993 - 04.1998
Diploma - Graphic Art
RMIT University
Certificate I - Community Care, Pre-university
Windsor & Maidenhead College of Further Education
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