Stephen Harding
Rasmussen,QLD
Summary
Dynamic Meat Manager with proven success at Woolworths, excelling in staff leadership and merchandising strategies. Enhanced customer satisfaction through innovative product displays and effective inventory management. Skilled in meat cutting and employee development, consistently achieving sales growth while fostering a collaborative team environment.
Overview
2023
2023
years of professional experience
Work History
Meat Manager
Woolworths
- Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
- Negotiated favorable pricing agreements with suppliers, contributing to overall cost reduction efforts within the store.
- Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
- Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
- Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
- Enhanced meat department sales by ensuring proper product display and presentation.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Collaborated with store management to develop successful promotional strategies for meat department offerings.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
- Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Conducted regular inventories of stock and documented losses using Software.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Assistant
4wdsupacentre
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Causal Assistant Fresh
Woolworths
- Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
- Negotiated favorable pricing agreements with suppliers, contributing to overall cost reduction efforts within the store.
- Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
- Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
- Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
- Enhanced meat department sales by ensuring proper product display and presentation.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Collaborated with store management to develop successful promotional strategies for meat department offerings.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
- Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Conducted regular inventories of stock and documented losses using Software.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Fresh Manager
Woolworths
Townsville, QLD
03.2019 - 03.2022
- Optimized scheduling processes, resulting in more efficient use of staff resources during peak business hours.
- Oversaw the implementation of new technology systems aimed at improving inventory tracking and reducing shrinkage rates within the department.
- Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
- Addressed concerns promptly, enhancing customer satisfaction.
Skills
- Scheduling staff
- Sanitation procedures
- Meat cutting
- Merchandising strategies
- Cutting techniques
- Ordering supplies
- Sanitation standards
- Staff leadership
- Schedule management
- Employee scheduling
- Employee development
- Schedule coordination
- Inventory ordering
- Cross-department collaboration
Timeline
Fresh Manager
Woolworths
03.2019 - 03.2022
Meat Manager
Woolworths
Sales Assistant
4wdsupacentre
Causal Assistant Fresh
Woolworths