Stephen Hres
Norwest,NSW
Overview
18
18
years of professional experience
Work History
Sales and Delivery Representative
Prana Chai
05.2022 - Current
- Working as a part of the sales team to ensure growth of the Prana Chai brand in customer numbers and revenue and provide exceptional customer service as per the Prana Chai Strategy
- Provide goods in a timely and professional manner to all Prana Chai accounts in NSW by taking orders, upselling and delivering goods
- Building relationships with new and existing accounts to grow the Prana Chai portfolio of clients across NSW and other regions as necessary.
Managing Director
The RED Estate Espresso Bar & Cafe Pty Ltd
04.2014 - 05.2022
- Pioneering new Cafes in undeveloped areas where specialty coffee business did not previously exist
- Establishing community around a coffee house through cold calling, word of mouth and existing network
- Using available skills from years of education and experience in the coffee industry such as Q-grader, Barista, operations manager, cafe manager, marketing and trainer to grow and develop a business where there was no previous cafe prior
- Experience with establishing and managing a multi-site cafe business
- Responsible for increasing sales, margins, and revenue 250% p.a
- Through strategic marketing, cold calling, customer loyalty programs, good customer service and high level quality control
- Working closely with multiple roasters to achieve a flavour profile suitable for our demographic and maintaining a high quality of specialty coffee
- Progressed to roasting our Signature coffee blend, various single origin coffees and decaf coffee since 2019
- Currently building online and cafe retail coffee sales for home brewing.
Business Development Manager | Humanitarian
Gloria Jean's Coffees Australia
10.2013 - 02.2014
- Reporting directly to the Co-Founder and Director of the Gloria Jean's Coffees Foundation, my previous responsibilities continued in this role with business development of NFP cafes, the coffee cart program and increasing sales revenue
- Established an effective team and processes for the coffee carts social enterprise which resulted in an increased demand for these carts to assist with raising revenue at events
- Coffee cart events increased from 6 per annum in 2012 to 32 events per annum in 2013 and still growing in 2014.
Foundation Relationship Manager | Business Development
Gloria Jean's Coffees Australia
08.2012 - 10.2013
- Reported to Co-Founder & Director of Gloria Jean's Coffees Foundation
- Responsible for business development & establishing new business relationships
- Successful management of operations, training & sales of franchises, NFP cafes & coffee cart events
- Established an effective team and processes for the coffee carts social enterprise which resulted in an increased demand for these carts to assist with raising revenue at events
- Coffee cart events increased from 6 per annum in 2012 to 32 events per annum in 2013 and still growing in 2014
- Increased revenue streams in 2013 by 525% from the previous year to combined departments of the Foundation through coffee product and equipment sales as Relationship Manager and Business Development Manager
- Successfully developed and implemented an accurate feasibility calculator along with forms and processes to maximise profits from the coffee cart program.
Operations Trainer | Operations Manager
Gloria Jean's Coffees Australia
12.2010 - 08.2012
- Reported to Director of GJC Foundation, Learning & Development Manager, Operations & State Manager
- Assisted business growth & development of strategic training programs
- My responsibilities increased to perform role of acting Operations Manager
- Management of multi-site retail outlets
- Managed the turnaround of sales in several franchised coffee houses, including Gloria Jean’s Coffees West Ryde, where sales comps went from -20% to 18% over a twelve month period
- Achieved consistent sales comps of up to 30% in my territory while performing the role of Operations Trainer and acting Operations Manager
- My territory (one of 4 in NSW) achieved the only consistently positive sales comps of up to 5% in Australia, apart from South Australia during this time
- Developed and piloted the “Water for Water Wednesdays” in store marketing program from March 2012 to August 2012 which increased the Wednesday sales by 25% at our pilot store and maintained this level of sales for the period
- Established three new Training Stores over a twelve month period which resulted in seeing these stores increase revenue by 18% per week and maintained these levels for the duration of my time as Operations Trainer and Manager.
Coffee House Manager | Operations Trainer
Gloria Jean's Coffees Stanhope
09.2008 - 06.2009
- Principals responsibilities were to supervise staff, perform maintenance and repairs on equipment, process payments, submit bank deposits, and maintain a clean and presentable environment within the café
- Other key responsibilities; Recruit, hire, train, and supervise café staff
- Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
- Monitor budgets to ensure that the café remains profitable
- Actively find ways to lower operational costs while expanding the cafés customer base
- Monitor and maintain inventory
- Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly
- Listen to customer preferences and make suggestions for menu items.
Coffee House Manager
Gloria Jean's Coffees Seven Hills
09.2007 - 09.2008
- Principals responsibilities were to supervise staff, perform maintenance and repairs on equipment, process payments, submit bank deposits, and maintain a clean and presentable environment within the café
- Other key responsibilities; Recruit, hire, train, and supervise café staff
- Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
- Monitor budgets to ensure that the café remains profitable
- Actively find ways to lower operational costs while expanding the cafés customer base
- Monitor and maintain inventory
- Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly
- Listen to customer preferences and make suggestions for menu items.
Assistant Coffee House Manager
Boulangerie Bakery Cafe
09.2006 - 09.2007
Education
Food Safety Supervisor R0112008 -
Hospitality Institute of Australasia
01.2017
Q Grader Licence certificate -
Specialty Coffee Association of America
01.2014
Cert IV Training & Assessment TAE40110 -
HBA Learning Centres
01.2011
PASEC SITHFAB012A -
GJC Coffee University
01.2011
Skills
- Business development
- Technical knowledge
- Q Grader
- Sales
- Training
- Barista
- Operations
- Leadership
- Computer Literacy
- Results Focused
- Resilience
- Self Motivation
- Interpersonal Sensitivity
- Microsoft Office
- Neat Personal Presentation
- Customer Service
- B2B Sales
- Sales Cold Calls
- Relationship Management
- Commercial Acumen
- Negotiation
- Time Management
- Team Work
- Autonomy
- Account Management
- Business Development Management
Summary
To use my available skills in sales, business development and training to generate increased revenue and support sustainable growth for a company with a vision for positive growth., 11 years living in PNG, 5 of those years near a coffee plantation., 16 years working in and managing cafes, 8 of those years in specialty coffee., Consistent sales comps of up to 30% in my territory 2011-2013., Established new Training Stores & increased revenue by 18% per week for 1.5yrs where overall company sales were -5% at the time., Pioneered new cafe August 2014 & grew this by 250% initially, then 5% p.a. growth for consecutive 6yrs and 30% post-covid.
Timeline
Sales and Delivery Representative
Prana Chai
05.2022 - Current
Managing Director
The RED Estate Espresso Bar & Cafe Pty Ltd
04.2014 - 05.2022
Business Development Manager | Humanitarian
Gloria Jean's Coffees Australia
10.2013 - 02.2014
Foundation Relationship Manager | Business Development
Gloria Jean's Coffees Australia
08.2012 - 10.2013
Operations Trainer | Operations Manager
Gloria Jean's Coffees Australia
12.2010 - 08.2012
Coffee House Manager | Operations Trainer
Gloria Jean's Coffees Stanhope
09.2008 - 06.2009
Coffee House Manager
Gloria Jean's Coffees Seven Hills
09.2007 - 09.2008
Assistant Coffee House Manager
Boulangerie Bakery Cafe
09.2006 - 09.2007
Food Safety Supervisor R0112008 -
Hospitality Institute of Australasia
Q Grader Licence certificate -
Specialty Coffee Association of America
Cert IV Training & Assessment TAE40110 -
HBA Learning Centres
PASEC SITHFAB012A -
GJC Coffee University
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