Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant

Stephen Jervis

Melbourne,VIC

Summary

Energetic and professional Event Manager with a 15+ year career in the industry, planning, coordinating and executing corporate events and hospitality experiences.


Highly skilled in event management, project delivery and client and stakeholder relationships.

Overview

15
15
years of professional experience

Work History

General Manager / Owner

SJ Venues & Events
2009.02 - Current

SJ Venues and Events is a boutique event management agency in Melbourne Australia, dedicated to delivering outstanding event services that exceed client expectations.

Whether planning an event, conference, trade show, or other type of business event, SJ Venues and Events provide the expertise, creativity and resources to help out clients make their event a huge success.

Our event services incorporate event registrations, event management and venue sourcing.

  • Manage administrative logistics of events planning, venue souring, event booking, and event registrations for clients
  • Liaise with clients to determine their exact event requirements.
  • Oversee preparation and management of event budgets to deliver at, or below, projected costs.
  • Generate ideas to enhance and expand event offerings.
  • Produce detailed proposals for events to document event timelines, suppliers and budgets.
  • Nurture and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Negotiate with vendors to achieve favourable terms.
  • Fulfill contractual obligations for rehearsal and day of event coordination on all events.
  • Search and negotiate suitable venues, setup requirements and budget constraints.
  • Highly experienced in using EventsAir event management software to project manage client events
  • Coordinate all external suppliers for client events.
  • Maintain and built comprehensive database of industry contacts, vendors and venues.
  • Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
  • Develop creative themes for events and create related activities to engage attendees.
  • Support our clients by developing reports on activities related to planning, scheduling, cancellations, risk mitigation, and proposal development for various events.
  • Implement contingency plans to address last-minute changes or unforeseen events.
  • Develop detailed event reports, documenting all aspects of each event.
  • Oversee event registration process by collecting and tracking attendee information.
  • Research and identify new vendors and suppliers to obtain competitive pricing.
  • Coordinate travel and accommodations for event attendees.
  • Coordinate transportation and parking for guests and vendors.
  • Develop, manage and create reports from post-event surveys, to gather feedback and assess event success.
  • Analyse event costs to identify areas of improvement and cost savings.

Event Operations Manager

SportNXT
2023.09 - Current

SportNXT is the leading sport summit in the Asia-Pacific region and one of the world’s pre-eminent sport conferences.

The summit gathers an unrivalled collection of global and domestic leaders annually in Melbourne from all sectors of the sports industry to create, share and connect.

The 2023 event attracted close to 1000 delegates from 21 countries representing over 400 businesses. Over 50% of attendees were C-Suite, Board and Senior Sport Leaders offering a unique networking opportunity with key industry decision makers.

The 2024 two-day live conference will feature an unparalleled group of domestic and global leaders, presenting both in-person and virtually, offering delegates and partners extraordinary insights from – and access to – the most credentialed voices in world sport and business. The third day of the event is reserved for a series of optional site visits exploring Melbourne’s array of world-class infrastructure.

This role is a 7 month contract position, due to conclude in April 2024.

  • Manage day to day administrative tasks and logistics of the event.
  • Coordinate with venue and catering staff on delivery, timing and service style of food.
  • Liaise with Event Partners and Stakeholders to action and manage agreed deliverables.
  • Coordinate external suppliers, photographers, and musicians for events.
  • Use EventsAir event management software to create event registration sites, invoices, delegates, Partner and Stakeholder communications and budgets for the event.
  • Maintain and built comprehensive database of industry contacts, vendors and venues.
  • Fulfill contractual obligations for rehearsal and day of event coordination.
  • Interact professionally with delegates and partners to build connections and nurture relationships pre-event.
  • Train resource staff on proper protocols and customer service standards.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Handle problematic delegates, Partners and Stakeholders to maintain excellent customer service.
  • Manage ticket sales and large groups efficiently.
  • Report issues to higher management with detail and transparency.
  • Reduce budgetary expenditures by effectively negotiating contracts with external suppliers for more advantageous terms.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Establish positive and effective communication among internal and external staff and business leaders, reducing miscommunication and deadlines.

Event Operations Manager

SportNXT
2022.11 - 2023.04

This was a 5 month contract role, with roles and responsibilities as per listed above

Event Operations Manager

SportNXT
2021.02 - 2021.04

This was an 11 week contract role, with roles and responsibilities as per listed above

Education

BA Honours - Travel & Tourism Management

University of Derby
Derby, UK
06.2004

Skills

  • Highly experienced in using EventsAir, event management software
  • Expert in creating, building and managing event registrations and event communication
  • Knowledgeable in venue sourcing and contract negotiation
  • Experienced in end to end delivery and project management
  • Highly skilled in delegate, partner, supplier and stakeholder relations, using maturity, diplomacy and discretion at all times
  • Thrive under pressure with matriculate attention to detail
  • Open to travel as needed to ensure successful events delivery

Accomplishments

  • Event managed over 2,000 events in since 2009.
  • Event management certification from EventsAir and OnAir, the in-person and virtual event management system.

Languages

English
Native or Bilingual

Timeline

Event Operations Manager

SportNXT
2023.09 - Current

Event Operations Manager

SportNXT
2022.11 - 2023.04

Event Operations Manager

SportNXT
2021.02 - 2021.04

General Manager / Owner

SJ Venues & Events
2009.02 - Current

BA Honours - Travel & Tourism Management

University of Derby
Stephen Jervis