Stephen Kenney
Park Grove TAS
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales Representative / Parts Interpreter
AJL Group
02.2019 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Parts Manager
C & I TRANSPORT
03.2017 - 02.2019
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
Manager, Parts Representative, Service Advisor
Vanderfield Darwin
05.2013 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted regular audits of inventory to ensure accuracy and adherence to company policies and procedures.
- Increased repeat business by providing knowledgeable recommendations on maintenance schedules and part replacements based on individual needs.
- Streamlined inventory management for optimal stock levels, reducing order delays and backlogs.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Store Manager
Ultra-tune Palmerston
04.2012 - 05.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Parts Interpreter
ABS SPARE PARTS Darwin
05.2010 - 04.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Manger, Parts Interpreter
ABS SPARE PARTS Mt Ommany QLD
04.2009 - 05.2010
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Communicated with clients to understand interpreting needs and provide best service possible.
PARTS INTERPRETER / Administration
AUTOBARN IPSWICH
05.2008 - 04.2009
GARDENER
SCIFLEET TOYOTA/LEXUS/HINO
01.2006 - 05.2008
Gardener/Farm Hand
Brunei Meat Export Company
04.2005 - 05.2008
Store Manager
Harvest Markets Ipswich
02.2000 - 01.2005
Area manager (Central Queensland)
BILO Supermarkets
01.1998 - 01.2000
Trolley collector, Cashier, Dept worker, Department Manager
Woolworths supermarkets
01.1990 - 01.1998
Education
Diploma - Management
Sewell’s/ Melbourne University
Melbourne, VIC01.2016
Dangerous goods by air acceptance -
AIRSAFE Transport Training
Darwin, NTSecondary Education -
Bremmer High School
Ipswich, QLDSkills
- Customer Management Skills
- Sales and Operations Planning Skills
- Decision-Making Skills
- Employee Communication Skills
- Customer service
- Customer relations
- Sales expertise
- Upselling and cross selling
- Lead prospecting
- Product merchandising
- Time management
- Contact follow-up
- Attention to detail
- Product knowledge
- Team leadership
Certification
- Tasmanian Drivers Licence
- MR
- Forklift
Personal Information
Hobbies: Fishing, Timber work, Restoring old furniture, Landscaping
Timeline
Sales Representative / Parts Interpreter
AJL Group
02.2019 - 01.2022
Parts Manager
C & I TRANSPORT
03.2017 - 02.2019
Manager, Parts Representative, Service Advisor
Vanderfield Darwin
05.2013 - 02.2017
Store Manager
Ultra-tune Palmerston
04.2012 - 05.2013
Parts Interpreter
ABS SPARE PARTS Darwin
05.2010 - 04.2012
Service Manger, Parts Interpreter
ABS SPARE PARTS Mt Ommany QLD
04.2009 - 05.2010
PARTS INTERPRETER / Administration
AUTOBARN IPSWICH
05.2008 - 04.2009
GARDENER
SCIFLEET TOYOTA/LEXUS/HINO
01.2006 - 05.2008
Gardener/Farm Hand
Brunei Meat Export Company
04.2005 - 05.2008
Store Manager
Harvest Markets Ipswich
02.2000 - 01.2005
Area manager (Central Queensland)
BILO Supermarkets
01.1998 - 01.2000
Trolley collector, Cashier, Dept worker, Department Manager
Woolworths supermarkets
01.1990 - 01.1998
- Tasmanian Drivers Licence
- MR
- Forklift
Diploma - Management
Sewell’s/ Melbourne University
Dangerous goods by air acceptance -
AIRSAFE Transport Training
Secondary Education -
Bremmer High School
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