Stephen King
Wellard,WA
Summary
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Looking to transition into new field, leveraging these skills to contribute effectively in different setting. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Zone Bowling
04.2023 - 08.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Customer Service Cashier
United Cinemas
04.2021 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Iplay
09.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Host and assist birthday parties
- Operate indoor playground
- Operate mechanical rides
- Check and clean arcade machines, toilets, front desk, etc
- Prepare and serve food and drinks (checking ID for alcoholic beverages)
Ride Operator
Adventure World
09.2017 - 04.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
Sound Engineering - Sound
Murdoch University
Perth, WAYear 12 - General Studies
Lakeland Senior High School
South Lake, WA10.2017
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest services
- Cross-training capabilities
- Upselling strategies
- Reception service
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Clear communication
- Attention to detail
- Flexible schedule
- Multitasking Abilities
- Guest service
- Cleaning
- Safety awareness
- Payment processing
- Team building
- Computer skills
Timeline
Food and Beverage Attendant
Zone Bowling
04.2023 - 08.2023
Customer Service Cashier
United Cinemas
04.2021 - 05.2021
Customer Service Representative
Iplay
09.2020 - 04.2021
Ride Operator
Adventure World
09.2017 - 04.2018
Sound Engineering - Sound
Murdoch University
Year 12 - General Studies
Lakeland Senior High School
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