Stephen Kingsley
Melbourne,VIC
Summary
Assistant Manager experienced in delivering operational strategies for a range of business deliverables for Citibank. Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
14
14
years of professional experience
Work History
Medical Administration/Customer Service / Ward Clerk
Canterbury District Health Board
01.2021 - 07.2022
- Support with administration tasks including:
- Confirming appointments for the booking patients
- Clinic management using the CDHB patient management systems i.e., HCS, SIPICS
- Meeting deadlines and tasks given daily such as referrals & virtual clinic
- Best customer service award in the CEO Magazine 2021.
- Organized paperwork for doctors, nurses and patients.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy wards.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Sales Consultant
Noel Leeming
02.2019 - 01.2021
- Meet weekly and monthly sales targets along with helping to meet the store sales targets
- Maintain good product and industry knowledge of various products and attend training programs to keep up to date with product updates and sales promotions
- Generate and build a database of potential customers
- Handle various client queries, complaints and resolve issues raised
- Exhibit good objection handling and negotiating skills to be able to close sales.
Sales Consultant
Smith City Group
10.2015 - 12.2018
- Face to face sales on the products and services offered
- Meet weekly and monthly sales targets along with helping to meet the store sales targets
- Maintain good product and industry knowledge of various products and attend training programs to keep up to date with product updates and sales promotions
- Exhibit good objection handling and negotiating skills to be able to close sales.
Marketing / Lead
Royal Business College
01.2015 - 09.2015
- Market RBC to new clients / agents
- Actively contact various potential agents via emails & phone calls to develop business opportunities
- Answer phone calls and book appointments for the director and principal of the college
- Replying to email, telephone, or face to face inquiries about the college.
Assistant Manager
Citi Bank Operations
02.2010 - 08.2014
- Account & Relationship management for corporate clients:
- International Account Maintenance and account opening for corporate clients
- Documentation for various types of updates such as Constitutive documents update, signature card updates, Manual fund transfer updates globally
- Organized conference calls with the Client and Relationship Managers to explain the different constitutional documents and the certification requirement for account opening & maintenance / knowledge in KYC / CADD / GADD
- Awarded the ‘Best Customer Appreciation Award’
- Secova: HR & Benefits Management for Blue cross Blue Shield
HR Coordinator
Secova
09.2007 - 01.2010
- Provided general administration tasks to the Healthcare process
- Send insurance healthcare quotations to customers
- Responded to customer emails/phone queries within the expected timelines
- Provided effective benefits management for customers
- Manage and resolve customer queries/complaints.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Education
Bachelors - English
University of Madras
Master’s - business administration
Business School of Madras
Skills
- Patient Admission
- Nursing Unit Operations
- Taking Client Histories
- Unit Wellness
- Patient Database Management
- Organization and Time Management
- Medical Report Preparation
- Administrative Duties
- Operational Requirements
Timeline
Medical Administration/Customer Service / Ward Clerk
Canterbury District Health Board
01.2021 - 07.2022
Sales Consultant
Noel Leeming
02.2019 - 01.2021
Sales Consultant
Smith City Group
10.2015 - 12.2018
Marketing / Lead
Royal Business College
01.2015 - 09.2015
Assistant Manager
Citi Bank Operations
02.2010 - 08.2014
HR Coordinator
Secova
09.2007 - 01.2010
Bachelors - English
University of Madras
Master’s - business administration
Business School of Madras
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