Stephen Klibbe
Summary
Customer-focused, visionary-thinking Retail Manager with over 30 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Social Medias and Google Business. Self-motivated leader with skills in growing business relations, sales and generating practical solutions based on client demand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Liquor Manager
Belvedere Hotel
01.2004 - Current
- During my twenty year tenure at the Margate Bottleshop, I have helped the store actualise full sale potential while inspiring and mentoring a group of diverse sales team through new goals and innovative processes. Under my leadership, I have influenced a customer-led culture that strives to deliver excellent service and operational standards
- Acknowledging opportunities for greater operational success. Design and implementation of Wholesale Online sales and customer follow up procedures for Bottlemart Online sales.
- Manage floor plans, merchandise displays, promotional programs and in store execution
- Manage, marketing and grow our social media presence on the Redcliffe Peninsula, Brisbane and the surrounding areas
- Manage and grow our Google Business profile
- Negotiate with suppliers provide the best possible GP% for the store
- Maintain budgets and targets
- Leading from the front and re-defining service excellence. Engaging the team on what it means to go 'above and beyond'
- Over the past decade, during my tenure at the bottleshop, I have actively contributed to the strategic planning and successful execution of two significant store layout transformations. These initiatives encompassed streamlining stock holdings and optimizing the timing for shelf refilling.
- Maintain a regular schedule for processing of orders and deliveries
- Stock management.
- Monitored key performance indicators closely to make proactive adjustments as needed to stay on track towards regional goals.
- Collaborated with senior management to create effective marketing initiatives that increased customer visits and enhanced revenue.
- Ensured compliance with corporate policies and local regulations by conducting regular store audits and addressing any discrepancies promptly.
- Drove revenue growth by identifying underperforming products within the stores and executing targeted improvement plans.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Retail Liquor Manager
Sue's Corner
09.2003 - 01.2004
- Run and maintain a professional retail outlet
- Manage a DBS with up to five staff in coordination with the company's mission and goals
- Negotiate deals with suppliers provide the best possible GP% for the store
- Maintain budgets
- Negotiate sales with clients maintaining the best possible GP% for the store.
Sales Consultant
Pieroth Wines
01.2001 - 09.2003
- Selling of premium local and imported wines to clients
- Maintaining of regular journey plan
- Setting of customer objectives
- Maintaining goals and budgets.
Education
Bachelor of Arts - Leisure Management - Sports ManagementOutdoor Recreation and Park Management
Griffith University
Brisbane, QLDSkills
- Promotions planning
- Merchandising Strategies
- Employee Scheduling
- Social Media Marketing
- Performance Analysis
- Store Layout
- Health and safety standards
- Wine Knowledge
- Cost Control
- POS software proficiency
Certification
Certificate III Hospitality Management, 2010, The Belvedere Hotel
Professional experiences
- Vintage experience at De Bortoli Yarra Valley - 2014
Assisting in conducting pump-overs of Pinot Noir, tank emptying into barrels,tank transfers of wines to other tanks, vineyard samples processing for picking times, crushing of grapes and adding tartaric acids, hand plunging red wines, hand sorting grapes
- Vintage experience at Rosnay Wines, Canowindra NSW - 2014
Assisting in hand harvesting of organically grown Cabernet Sauvignon, temperature controlling for cold maceration and crushing of grapes into tanks.
Additional Qualifications
- WSET Level 2 (McWilliams Silver), 2010
- C Class Drivers License
- Current RSA
- Forklift Licence 2024
References
- Frank Mastriaonni, 0409588873
- Nicholas Hoffman, Accolade Wines 0419853230
Timeline
Retail Liquor Manager
Belvedere Hotel
01.2004 - Current
Retail Liquor Manager
Sue's Corner
09.2003 - 01.2004
Sales Consultant
Pieroth Wines
01.2001 - 09.2003
Bachelor of Arts - Leisure Management - Sports ManagementOutdoor Recreation and Park Management
Griffith University