Stephen Kronk

Internal Sales / Transport Coordinator

Civilmart

Corbould Park, QLD

08.2009 - Current

Coordinated daily transport schedules for multiple teams and locations.
Monitored shipment progress to ensure on-time delivery of goods.
Developed and maintained relationships with transportation partners, carriers and vendors.
Conducted regular reviews of transport costs, quality standards and timeliness objectives.
Reviewed driver logs, fuel consumption records and other data to ensure compliance with regulations.
Handled customer inquiries regarding shipping information, scheduling issues and other related topics.
Assisted in resolving disputes or complaints from customers regarding late deliveries or damaged goods.
Performed periodic audits of warehouse inventory to accurately track stock levels.
Organized special projects requiring additional resources or equipment beyond normal operations.
Negotiated rates with carriers and ensured timely payment of invoices according to terms agreed upon.
Collaborated with internal departments such as Sales, Logistics and Operations when needed.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Inspected equipment, facilities and vehicles regularly to assess safety.
Oversaw team scheduling and individual assignments to meet coverage demands.
Handled personnel hiring, performance evaluations and disciplinary actions.
Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Developed and maintained customer relationships through regular contact and follow-up.
Provided product advice to customers based on their needs and preferences.
Performed market research to identify potential sales opportunities.
Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
Coordinated with operations team to ensure smooth order processing from initiation till completion.
Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
Prepared weekly and monthly reports on sales performance for management review.
Identified cross-selling opportunities by suggesting complimentary products and services to customers.
Ensured compliance with company policies and procedures while carrying out day-to-day activities.
Provided training and support to junior staff members regarding internal sales process and techniques.
Participated in brainstorming sessions to develop innovative solutions for improving internal sales operations.
Recruited, hired and trained new hires to optimize profitability.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.

Summary

Overview

Work History

Internal Sales / Transport Coordinator

Education

Skills

Certification

Timeline

Internal Sales / Transport Coordinator

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