Summary
Overview
Work History
Skills
Timeline
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Stephen Kyriacou

Eltham,Victoria

Summary

Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses. Successful Company Owner with 15 years in Recruitment and the Hospitality industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Managing Co-Owner

Quarry Hotel Group
08.2017 - Current
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Developed comprehensive marketing strategies to increase brand awareness and grow customer base.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Utilized metrics and KPIs to track and measure business performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Managing Partner

TASS Group P/L
03.2011 - Current
  • Established and implemented business procedures and process improvements.
  • Managed restaurant scheduling, foodservice and customer service.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Schedule 60 restaurant workers daily and filled in for shifts.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Reduced labor costs by 15% per year by reworking schedules, operations standards and workflow.

Managing Director

AVA Management P/L
09.2018 - 09.2023
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Skills

  • Employee Engagement
  • Conflict Resolution
  • Social Media Marketing
  • Problem Solving
  • Client Retention
  • Staff Training
  • Digital Marketing
  • Supply Chain Management
  • Revenue Growth
  • Budgeting and Forecasting
  • Time Management
  • Cost Reduction
  • Performance Management
  • Contract Negotiation
  • Workforce Planning
  • Human Resources Management
  • Organizational Skills
  • Business Development
  • Team Building
  • Recruiting and Training
  • Business Growth
  • Employee Motivation
  • Team Management
  • Human Resource Management
  • Scheduling
  • Staff Scheduling
  • Purchasing and Planning
  • Goal Setting
  • Assignment Delegation

Timeline

Managing Director

AVA Management P/L
09.2018 - 09.2023

Managing Co-Owner

Quarry Hotel Group
08.2017 - Current

Managing Partner

TASS Group P/L
03.2011 - Current

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Stephen Kyriacou