Stephen Lawley

Reception –

• Checking reserves,
• overdue items,
• checking voicemail and email then responding to customer enquiries
• Taking payments via EFTPOS machine.

Customer service –

• Welcoming customers into the library,
• taking calls,
• booking appointments,
• Emailing customers on various topics related to their subscription. (overdue items, renewals).
• Cold calling customers on these topics also.

Quality control –

• Checking and cleaning all resources in and out of the library for functionality and WHS requirements.
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Library systems –

• Learned the resource library’s software for reporting data, cataloguing,
• Learned the library’s Dewey Decimal System (Modified Library Standard for our library’s requirements)

• Answering calls and transferring them to the appropriate person
• Checking the P.O Box and entering details into the mail register
• General administrative tasks such as scanning, filing etc
• Ensuring the work area was tidy at the end of each day.