Stephen Maguire
Store Manager - Retail
Croydon,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Store Manager
Aldi Supermarket
02.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Aldi
02.2023 - 02.2024
- Led store operations ensuring compliance with company policies and standards.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Developed sales strategies to increase store revenue and improve customer satisfaction.
- Implemented cost control measures, improving overall operational efficiency and profitability.
- Oversaw scheduling and payroll processes, ensuring adequate staffing during peak periods.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Aldi Supermarket
01.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Fulfillment Manager
Dan Murphys - Part Of The Woolworths Group
07.2020 - 01.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Stock Auditor
Sculpture Hospitality
01.2013 - 03.2020
- Conducted inventory and restocked items throughout day.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Inventoried bars/restaurants & warehouses stock on weekly ,monthly, quarterly and annual basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and maintained knowledgeable and productive team of employees.
Education
Associate of Science - Sports Science
John Moores
Liverpool UK06.1996
High School Diploma -
Cork RTC
Cork RTC06.1995
Skills
- Microsoft Outlook
- Microsoft Windows
- Team Leadership
- Staff Training
- Employee Motivation
- Microsoft Internet Explorer
- Goals and Performance
- Cost Management
- Inventory Management
- Customer Service
- Sales Activities
- Store Opening and Closing Procedures
- Maximizing Profitability
- Culture Development
- Merchandising
Timeline
Store Manager
Aldi Supermarket
02.2024 - Current
Store Manager
Aldi
02.2023 - 02.2024
Assistant Store Manager
Aldi Supermarket
01.2022 - 05.2023
Fulfillment Manager
Dan Murphys - Part Of The Woolworths Group
07.2020 - 01.2022
Stock Auditor
Sculpture Hospitality
01.2013 - 03.2020
Associate of Science - Sports Science
John Moores
High School Diploma -
Cork RTC
Similar Profiles
MICHAEL RUNDLEMICHAEL RUNDLE
Duty Store Manager at ALDI SupermarketDuty Store Manager at ALDI Supermarket
Austen BlumkaitisAusten Blumkaitis
Aldi Relieving Shift Manager at Aldi SupermarketAldi Relieving Shift Manager at Aldi Supermarket
Jonathan MilamJonathan Milam
Cashier at Aldi SupermarketCashier at Aldi Supermarket
Daniel BoerlageDaniel Boerlage
Despatch Assistant at Shamic SheetmetalDespatch Assistant at Shamic Sheetmetal
Holli JonesHolli Jones
Crew Team Member at McDonald'sCrew Team Member at McDonald's