Stephen Maguire
Store Manager - Retail
Croydon,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Store Manager
Aldi Supermarket
02.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Aldi
02.2023 - 02.2024
- Led store operations ensuring compliance with company policies and standards.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Developed sales strategies to increase store revenue and improve customer satisfaction.
- Implemented cost control measures, improving overall operational efficiency and profitability.
- Oversaw scheduling and payroll processes, ensuring adequate staffing during peak periods.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Aldi Supermarket
01.2022 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Fulfillment Manager
Dan Murphys - Part Of The Woolworths Group
07.2020 - 01.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Stock Auditor
Sculpture Hospitality
01.2013 - 03.2020
- Conducted inventory and restocked items throughout day.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Inventoried bars/restaurants & warehouses stock on weekly ,monthly, quarterly and annual basis.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and maintained knowledgeable and productive team of employees.
Education
Associate of Science - Sports Science
John Moores
Liverpool UK06.1996
High School Diploma -
Cork RTC
Cork RTC06.1995
Skills
- Microsoft Outlook
- Microsoft Windows
- Team Leadership
- Staff Training
- Employee Motivation
- Microsoft Internet Explorer
- Goals and Performance
- Cost Management
- Inventory Management
- Customer Service
- Sales Activities
- Store Opening and Closing Procedures
- Maximizing Profitability
- Culture Development
- Merchandising
Timeline
Store Manager
Aldi Supermarket
02.2024 - Current
Store Manager
Aldi
02.2023 - 02.2024
Assistant Store Manager
Aldi Supermarket
01.2022 - 05.2023
Fulfillment Manager
Dan Murphys - Part Of The Woolworths Group
07.2020 - 01.2022
Stock Auditor
Sculpture Hospitality
01.2013 - 03.2020
Associate of Science - Sports Science
John Moores
High School Diploma -
Cork RTC