Stephen Mann
Guildford NSW
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 12 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
23
23
years of professional experience
Work History
Technician/Technical Support Representative
Autobacs Australia PTY LTD
12.2011 - Current
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Insulation Installer
Self Employed
03.2001 - 09.2011
- Enhanced thermal efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
- Ensured safety compliance by adhering to industry standards and regulations during installations.
- Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
- Climbed ladders, worked with hand tools, drills, metal shears and other equipment necessary for installing insulation.
- Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.
Education
High School Diploma -
Endeavour High School
Caringbah, NSW11.1987
Skills
- Blueprint and Circuit Diagram Reading
- Customer Service
- Quality Control
- Equipment Maintenance
- System Troubleshooting
- Mechanical Aptitude
- Tech-Savvy
Hobbies/ Interests
As one of Jehovah's I am regularly involved in Public Speaking and Door to Door ministry.
My Hobbies include playing the guitar, painting/sketching artworks and origami.
Timeline
Technician/Technical Support Representative
Autobacs Australia PTY LTD
12.2011 - Current
Insulation Installer
Self Employed
03.2001 - 09.2011
High School Diploma -
Endeavour High School
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