Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Marsh

Oxenford,QLD

Summary

Successful Owner/Operator with expertise in Type industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

47
47
years of professional experience

Work History

Owner/Operator

Village Ice Cream
09.1994 - 03.2021
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Verified contents of inventory loads against Bills of Lading.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Operated with safety and skill to avoid accidents and delays.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.

Owner/Operator

Woodys Paints
08.1984 - 11.1993
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Verified contents of inventory loads against Bills of Lading.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Operated with safety and skill to avoid accidents and delays.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Trained and motivated employees to perform daily business functions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.

Duty Manager

Coles Supermarket
05.2007 - 08.2019
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Achieved results by working with staff to meet established targets.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained employees in essential job functions.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Sales Representative

Taubmans
04.1981 - 03.1984
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved or exceeded company-defined sales quotas.
  • Consulted with businesses to supply accurate product and service information.
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Sales Representative

Haymes Paints
07.1974 - 11.1980
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Trained and mentored new sales representatives.
  • Informed customers of promotions to increase sales productivity and volume.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.
  • Consulted with businesses to supply accurate product and service information.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

None - Gereral

Bennett End Secondary Modern
Hemel Hempstead , United Kingdom
12.1964

Skills

  • Business Planning
  • Statistical Process Control
  • Finance Management
  • Hiring Procedures
  • Business-to-Business Sales
  • Marketing Strategy Development
  • Departmental Coordination
  • Equipment Operation
  • Sales Growth
  • Employee Motivation and Performance
  • Food Preparation
  • Customer Service
  • People and Culture
  • Employee Relations
  • Management Team Leadership
  • Documentation
  • Negotiation

Timeline

Duty Manager

Coles Supermarket
05.2007 - 08.2019

Owner/Operator

Village Ice Cream
09.1994 - 03.2021

Owner/Operator

Woodys Paints
08.1984 - 11.1993

Sales Representative

Taubmans
04.1981 - 03.1984

Sales Representative

Haymes Paints
07.1974 - 11.1980

None - Gereral

Bennett End Secondary Modern

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Stephen Marsh