Stephen May
Gosford,NSW
Summary
Accomplished in elevating customer experiences and resolving high-stress situations, my tenure at Venue Industry Professionals honed my problem-solving and active listening skills. Expert in driving customer loyalty and team efficiency, I consistently delivered solutions that balanced customer satisfaction with company objectives, showcasing a blend of critical thinking and customer service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VIPeople
Gosford, NSW
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cafe Manager
Triple Two Cafe
01.2021 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Store Manager
Porters Liqour
01.2020 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Counter Manager
Romeos IGA
03.2018 - 12.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Counter Manager
Parisis Food Hall
11.2012 - 12.2016
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
Education
School Certificate - Art History
Christian Brothers
Bondi, NSW10.1978
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Retail Operations
Chemical Handling
Food Safety
Timeline
Customer Service Representative
VIPeople
09.2022 - Current
Cafe Manager
Triple Two Cafe
01.2021 - Current
Store Manager
Porters Liqour
01.2020 - 12.2020
Counter Manager
Romeos IGA
03.2018 - 12.2019
Counter Manager
Parisis Food Hall
11.2012 - 12.2016
School Certificate - Art History
Christian Brothers
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