Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Stephen McFarland

Pearcedale

Summary

Dynamic General Manager at Ausconnect Underground Services Pty Ltd with a proven track record in operations management and team building. Successfully drove year-over-year business growth while enhancing customer relations and implementing sustainable practices. Skilled in P&L management and employee training, fostering a culture of excellence and high performance.

Overview

18
18
years of professional experience

Work History

General Manager

Ausconnect Underground Services Pty Ltd
02.2014 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.

Construction Crew Leader

Marcom Communications
01.2012 - 12.2013
  • Communicated daily with vendors to keep project fully operational.
  • Established clear priorities and production quality standards.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Interviewed, hired, and trained new workers.
  • Attended [Number] on-site meetings with subcontractors and clients per month.
  • Ensured high-quality workmanship by monitoring ongoing construction activities and providing feedback to crew members as needed.
  • Maintained up-to-date knowledge of industry trends, technological advancements, and best practices to stay ahead in a competitive market.
  • Conducted thorough inspections at various stages of construction projects to ensure compliance with building codes and safety regulations.
  • Managed subcontractor relationships ensuring timely delivery while maintaining quality workmanship.
  • Operated power equipment to move materials and promote job efficiency.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Construction Crew Leader

Sight & Sound Communications
04.2007 - 02.2012
  • Evaluated incoming materials for quality and amounts ordered.
  • Expedited project timelines with effective planning, task prioritization, and coordination among team members.
  • Collaborated with project managers to ensure seamless integration of plans, schedules, and resources for timely completion of projects.
  • Set and revised production schedules to meet changing demands.
  • Completed projects within budget constraints through diligent resource allocation and cost management.
  • Provided ongoing training and development opportunities for crew members, fostering a culture of continuous improvement and skill enhancement.
  • Contributed to successful project completions with precise execution of blueprints and specifications provided by architects or engineers.
  • Reduced waste on job sites by implementing sustainable practices such as recycling materials where possible.
  • Increased client satisfaction by maintaining clear communication channels and addressing concerns promptly.
  • Mentored junior crew members, fostering professional growth and skill development in the construction industry.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching
  • Staff management
  • Customer relations
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 42%.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 65 staff members.

Languages

English
Professional Working

Timeline

General Manager

Ausconnect Underground Services Pty Ltd
02.2014 - Current

Construction Crew Leader

Marcom Communications
01.2012 - 12.2013

Construction Crew Leader

Sight & Sound Communications
04.2007 - 02.2012

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Stephen McFarland