Stephen McGhee
Mindarie,WA
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Knowledgeable about maintaining organized inventories and handling good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fire Sprinkler Fitter
Subcontracter
10.2022 - Current
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Measured, threaded and cut materials to correct angles.
- Eliminated risks by correctly identifying potential safety hazards.
- Cut and drilled holes in walls to permit passage of pipes.
- Loaded and unloaded building materials weighing up to 25kg to prepare materials for construction.
Warehouse Storeperson
CJD Trucks
05.2021 - 10.2022
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using M3 cloud and excel to update system.
- Unloaded and stacked materials by raising and lowering lifting devices such as a forklift and EWP.
- Unloaded materials and goods at designated locations for best project availability.
- Maneuvered forklift safely in congested and confined areas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
General Labor Worker
Linkforce Communications
10.2021 - 02.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Maintained and repaired facilities, equipment and tools.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Adhered to company policies, safety procedures and performance standards.
Education
Bachelor of Science - Nursing
Edith Cowan University
Perth, WA07.2025
High School Diploma -
St James Anglican School
Alkimos, WA12.2021
Skills
- Critical Thinking
- Safe Work Practices
- Project Deadlines
- Reading Comprehension
- Upselling Products and Services
- Upbeat and Positive Personality
- Customer Retention Strategies
- Understanding Customer Needs
- Material Handling
- Load Inspection
- Pallet Disassembly and Assembly
- Skid, Platform and Car Emptying
- First Aid
Certification
- Work Safely at Height - RIIWHS204E
- Work in Confined Spaces - RIIWHS202E
- Gas Test Atmospheres - MSMWHS217
- Perform Tower Rescue - UETDRRF006
- Provide CPR - HLTAID009
- Provide Basic Life Support - HLTAID010
- Provide First aid -HLTAID011
- Licence to Perform High Risk Work - LF Class
Timeline
Fire Sprinkler Fitter
Subcontracter
10.2022 - Current
General Labor Worker
Linkforce Communications
10.2021 - 02.2022
Warehouse Storeperson
CJD Trucks
05.2021 - 10.2022
Bachelor of Science - Nursing
Edith Cowan University
High School Diploma -
St James Anglican School
Similar Profiles
Caleb HanesCaleb Hanes
Construction at SubcontracterConstruction at Subcontracter
Jamil ElbelliJamil Elbelli
Security Guard at SubcontracterSecurity Guard at Subcontracter
David VanDaleDavid VanDale
Owner/painter at SubcontracterOwner/painter at Subcontracter