Stephen Myhre
TAK Discretionary Trust T/A Cairns Cleaning Contractors
Redlynch,QLD
Work Preference
Desired Job Title
General ManagerBusiness Development ManagerRegional Operations ManagerOperations ManagerSenior Executive Manager
Work Type
Full Time
Location Preference
On-Site
Location:
Cairns, Qld
Open to relocation:
Yes
Minimum Desired Compensation
$125000/yr
Important To Me
Flexible work hoursWork from home optionCareer advancementCompany CultureWork-life balance
48
Years of experience
Work History
Business Development Manager
4 Years 2 Months- Developed and implemented strategic partnerships to enhance service offerings and market reach.
- Conducted market analysis to identify growth opportunities and competitive positioning within the industry.
- Established and maintained client relationships through proactive communication and tailored service proposals to enhance customer satisfaction.
- Collaborated with cross-functional teams to improve operational efficiency and streamline service delivery processes.
Regional Manager / Business Development Manager
3 Years- Led regional operations to enhance service delivery and customer satisfaction.
- Developed and implemented strategic initiatives to improve operational efficiency across multiple locations.
- Managed team performance through regular coaching, feedback, and performance evaluations.
- Analyzed market trends to identify growth opportunities and adjust regional strategies accordingly.
- Established strong relationships with key stakeholders to facilitate communication and support business objectives.
Regional Manager
9 Years 5 Months- Oversaw daily operations across multiple facilities, ensuring compliance with safety and quality standards.
- Developed strategic plans to enhance service delivery and operational efficiency in regional markets.
- Managed budgeting processes, optimizing resource allocation for improved financial performance.
- Led cross-functional teams in implementing process improvements, achieving higher customer satisfaction levels.
Customer Service Manager /Project Estimator
9 Years 6 Months- Led team of customer service representatives to enhance client satisfaction and operational efficiency.
- Developed training programs for new staff, fostering skill development and service excellence.
- Implemented quality assurance protocols to ensure consistent service delivery across all channels.
- Analyzed customer feedback to identify trends and implement improvements in service processes.
- Resolved complex customer issues by employing strategic problem-solving techniques and negotiation skills.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Education
High School Diploma
Skills
Team leadership
Business development and planning
Customer service
Negotiations
Professional Musician / performer
Facilities Management
Trade Qualification
Timeline
Business Development Manager
TAK Discretionary Trust T/A Cairns Cleaning Contractors
07.2022 - CurrentRead More
Regional Manager / Business Development Manager
My Pathway
03.2017 - 03.2020Read More
Regional Manager
Queensland Facility Services
01.2008 - 06.2017Read More
Customer Service Manager /Project Estimator
Spotless Services (Australia) LTD
08.1998 - 02.2008Read More
Lake Illawarra High School
High School Diploma
Read More