STEPHEN OBI
RICHMOND,SA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
General Cleaning Supervisor
Jaspire Cleaning Services
04.2022 - 07.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements; for 26 cleaners in my team.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
Operations Manager
New Health Pharmacy
02.2018 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction; achieving 100% in customer satisfaction survey.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Cleaner
Jaspire Cleaning Services
02.2019 - 03.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
Senior Demand Creation/Sales Representative
Society For Family Health
01.2015 - 01.2018
- Handled demand generation and supplies to major/key institutions in Nigeria's northern region.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Acknowledged for achieving 110% of sales target in my first year.
Demand Creation/Sales Representative
Society For Family Health
01.2011 - 12.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased demand and brand loyalty through continuous engagement of physicians and pharmacists.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
Pharmaceutical Sales Representative
Pfizer
05.2008 - 12.2010
- Developed and implemented effective marketing plans involving regular physician visits to increase sales of drugs by 20% in six months.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
University of Nigeria
Nsukka, Enugu State, Nigeria.08.2005
Skills
- Health Laws
- Equipment Cleaning and Maintenance
- Proper Equipment Usage
- Job Tracking
- Document Control
- Vacuuming and Sweeping
- Staff Training
- Performance Evaluations
- Customer Relationship Management
- Duty Delegation
- OSHA Standards
- Supply Inventory Management
Timeline
General Cleaning Supervisor
Jaspire Cleaning Services
04.2022 - 07.2023
General Cleaner
Jaspire Cleaning Services
02.2019 - 03.2022
Operations Manager
New Health Pharmacy
02.2018 - 06.2023
Senior Demand Creation/Sales Representative
Society For Family Health
01.2015 - 01.2018
Demand Creation/Sales Representative
Society For Family Health
01.2011 - 12.2014
Pharmaceutical Sales Representative
Pfizer
05.2008 - 12.2010
Bachelor of Pharmacy - Pharmaceutical Sciences
University of Nigeria
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