Stephen O'Connor
Summary
Dedicated truck mechanic of 7 years dedicated to providing quality care and organization for heavy vehicle repair. Proven ability to establish and maintain excellent communication and relationships with customers. Committed to utilizing my skills to further the mission of a company. Ability to work in a team and individual. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Head Sales Representative
4wd Supacentre
04.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Associate Team Leader
Petbarn
04.2022 - 03.2023
- Providing an in-store experience that inspires and empowers our customers
- Engaging with our customers by sharing my product knowledge and experience
- Keeping up to date with current and new products in our range
- Maintained up-to-date knowledge of all retail promotions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Workshop Supervisor
Multi diesel repair
01.2017 - 03.2022
- Inspecting trucks, trailers and other heavy equipment for proper performance
- Adjusting equipment and replacing faulty parts
- Cleaning, lubricating, and conducting routine services on heavy-duty vehicles
- Worked well as an individual and part of a team.
- Maintained neat and clean work areas to maximize efficiency and safety.
Truck mechanic
Johns motors
06.2014 - 12.2016
- Carry out basic maintenance and repairs
- Vehicle diagnostics
- Understanding workshop safety and producers.
truck mechanic
Adtrans hino
01.2014 - 06.2014
- Providing mechanical support to the maintenance trades while working together
- Workshop maintenance and general cleaning.
Education
Certificate III in heavy commercial vehicle -
Tafe
09.2017
Year 12 certificate -
Wesport high school
09.2013
No Degree - White Card
Tafe New South Wales
Port Macqaurie04.2012
Skills
- Excellent Work Ethic
- Honesty and Integrity
- Motivated Attitude
- Teamwork Skills
- Excellent Customer Service Skills
- Product Sales
- Display Setup
- Point of Sale Operation
- Mechanical Aptitude
- Safety Procedures
- Work Planning and Prioritization
- Daily Reporting
Accomplishments
- Achieved monthly sale targets by completing up sales and product solutions with accuracy and efficiency. leading to be top sales representative 5 months in a row.
- Transformed low-performing sales team to top producing group in less than one year, bringing in average $130,000 in revenue monthly.
Extracurricular Activities
volunteer soccer coach, Mt Pritchard junior soccer, Mt Pritchard, 01/01/15, 09/01/20, Coached 16 division 1 team to grand final
Hobbies and Interests
- Camping
- Fishing
- Four wheel driving
- Outdoors
- Soccer
- Visiting the family farm
References
References available upon request
Timeline
Head Sales Representative
4wd Supacentre
04.2023 - Current
Customer Service Associate Team Leader
Petbarn
04.2022 - 03.2023
Workshop Supervisor
Multi diesel repair
01.2017 - 03.2022
Truck mechanic
Johns motors
06.2014 - 12.2016
truck mechanic
Adtrans hino
01.2014 - 06.2014
Certificate III in heavy commercial vehicle -
Tafe
Year 12 certificate -
Wesport high school
No Degree - White Card
Tafe New South Wales
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