STEPHEN O'GORMAN
Sydney
Summary
Diligent and reliable laborer with a strong work ethic and a proven track record of contributing effectively to construction projects. Demonstrated competence in site preparation, material handling, and supporting skilled tradespeople in completing tasks safely and efficiently. Known for maintaining a positive attitude, following safety protocols, and consistently meeting deadlines. Committed to providing high-quality support on construction sites, with a keen focus on detail, teamwork, and productivity. Ready to contribute to the success of a dynamic construction team through hard work, dependability, and a dedication to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Labourer
Wexcon
03.2025 - Current
- Dig trenches, lay pipes, and perform other tasks for roadways, drainage systems, and foundations, following project specifications.
- Transport materials such as gravel, concrete, and rebar to and from work areas, ensuring efficiency and proper handling.
- Operate light machinery (e.g., jackhammers, compactors) to assist with site preparation and ground-level tasks.
- Support skilled workers (e.g., concrete finishers, operators) by supplying tools, mixing materials, and setting up equipment as needed.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded and unloaded materials onto trucks and trailers.
Construction Worker
Next Level Construction
03.2024 - 01.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
- Ensure all safety protocols are followed, including wearing personal protective equipment (PPE) and identifying potential hazards to prevent accidents on the job site.
- Collaborate with supervisors, subcontractors, and other workers to ensure projects are completed on time and to the required quality standards.
INSURANCE ADVISOR
Westland Insurance
12.2022 - 03.2024
- Serve as an advocate for clients in disputes between them and insurers or third parties
- Utilize effective communication skills to build trust with customers while discussing complex topics related to insurance products
- Research new products in order to provide tailored recommendations for each customer's individual needs
- An example of this would be cross selling earthquake deductible buy down policies to condo owners with insufficient cover on there existing policies
- Negotiate with underwriters for improved coverage and lower premiums for clients
- Cultivate relationships with vendors to ensure competitive rates were available for customers
- Handle a portfolio that need to be rewritten from iQ Insurance to Westland as they have recently acquired the company
- Communicate the changes in operations to all our clients so they renewal process is clear, concise and easy for the clientele
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
CLAIMS REPRESENTATIVE
WBI Home Warranty
06.2022 - 12.2022
- Interviewed policyholders to verify information and obtain additional details
- Examine reports, accounts and evidence to determine integrity and accuracy of information
- Work productively in fast-moving work environment to process large volumes of claims
- Follow up with customers on unresolved issues
- Tasked with the handling notified Home Warranty claims by homeowners, Property managers and Strata Representatives
- Liaise and help homeowners through the claim process providing guidance and customer service on all queries
- Process and recorded new claims and all associated documents
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Generated, posted and attached information to claim files
- Prepared insurance claim forms or related documents
CUSTOMER CARE MANAGER
Aspen Clean
11.2021 - 06.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Performed duties and provided service in accordance with established operating procedures and company policies
- Worked with a team of sales agents, who provided customers with insurance quotations for car, van and home insurance
- Created new sales opportunities by cross selling our other insurance products
- Actively work toward an income target every month
- Carried out day-to-day duties accurately and efficiently
NEW BUSINESS SALES AGENT
Arachas Corporate Brokers' Marine Point
11.2020 - 10.2021
- Handled an inbox of leads from customers seeking quotations
- Called the customers and tracked the results of the calls
- Worked toward a monthly target for sales
- Helped my team coach track and record monthly hit rates for home and motor insurance sales
- Created cross sell opportunities by advising customers of our other available products
ACCOUNT HANDLER
Arachas Corporate Insurance Brokers' Marine Point
09.2019 - 11.2020
- Dealt with client's personal lines insurance policies, which included home, car and van insurance
- Responsible for processing any amendment clients wished to make on their policy
- Created cross sell opportunities by advising customers of our other insurance products
- Issued new customers with insurance certificates and ensured tasks were set up to follow up on outstanding documents
SALES AGENT
Zurich Insurance' Limekiln House
06.2017 - 08.2019
- Worked with a team of sales agents, who provided customers with insurance quotations for car, van and home insurance
- Advised customers of the Zurich policy, by advising them of the policy benefits and the cover limitations
- Created new sales opportunities by cross selling our other insurance products
- Handled an inbox of leads from customers seeking quotations
- Worked toward a monthly target for sales
CLAIMS HANDLER
Zurich Insurance' Limekiln House
09.2016 - 06.2017
- Worked with a team of motor damage claims handlers
- Processed new claims notifications and guided customers of the documents required to proceed with a claim
- Contacted trades people from a network of approved professionals and arrange for them to make repairs on the policyholder's and third parties vehicles
- Liaised with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
- Called customers with updates on their claims to ensure the customer is treated fairly and that the customer receives excellent service
GOODS IN STAFF & TILL OPERATOR
The Book Centre
03.2015 - 09.2016
- Received and correctly processed both written and verbal instructions
- Operated a computerized till system to take payments from customers
- Tidied the shop floor when not busy
- Worked well as part of a team
Education
BACHELOR OF ARTS (B.A.) - FINANCIAL SERVICES AND INSURANCE
Sligo Institute of Technology
09.2019
Skills
- Light machinery operation
- Material handling
- Safety compliance
- Quality control
- Time management
- Effective communication
Certification
- White Card Certificate
Timeline
Labourer
Wexcon
03.2025 - Current
Construction Worker
Next Level Construction
03.2024 - 01.2025
INSURANCE ADVISOR
Westland Insurance
12.2022 - 03.2024
CLAIMS REPRESENTATIVE
WBI Home Warranty
06.2022 - 12.2022
CUSTOMER CARE MANAGER
Aspen Clean
11.2021 - 06.2022
NEW BUSINESS SALES AGENT
Arachas Corporate Brokers' Marine Point
11.2020 - 10.2021
ACCOUNT HANDLER
Arachas Corporate Insurance Brokers' Marine Point
09.2019 - 11.2020
SALES AGENT
Zurich Insurance' Limekiln House
06.2017 - 08.2019
CLAIMS HANDLER
Zurich Insurance' Limekiln House
09.2016 - 06.2017
GOODS IN STAFF & TILL OPERATOR
The Book Centre
03.2015 - 09.2016
BACHELOR OF ARTS (B.A.) - FINANCIAL SERVICES AND INSURANCE
Sligo Institute of Technology
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