Stephen O'Hara
Chippendale,NSW
Summary
Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Diligent and hardworking [Keeper] with passion for optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise, and basic care.
Great problem-solver and strong background as a [Mechanic].
Knowledgeable about different automotive systems, parts, and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Harvey Norman Online
Chippendale, NSW
2024.02 - 2024.05
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Service NSW
03.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Student
Taronga Zoo
07.2018 - 11.2020
- Contributed to development, planning, and completion of project initiatives
- Cleaned and restocked housing and habitats
- Cared for animals with regular feeding and watering, social engagement, and play opportunities
- Trained animals to follow feeding and safety procedures with operant conditioning
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals
- Developed [4] effective improvement plans in [2020]
Education
High School Diploma -
Cath West Innovation College
06.2022
NSW School Certificate School -
Plumpton House
10.2020
Mt Druit Certificate II Mechanics -
Mt Druit TAFE
09.2019
Skills
- Administrative support
- Animal Observations
- Critical Thinking
- Verbal and Written Communication
- Animal Training
- Attention to Detail
- Problem Solving
- Excellent Communication
- Self-Motivated
- Flexible and Adaptable
- Active Listening
- Retail Sales Customer Service
Timeline
Sales Assistant
Harvey Norman Online
2024.02 - 2024.05
Customer Service Representative
Service NSW
03.2022 - 05.2023
Student
Taronga Zoo
07.2018 - 11.2020
High School Diploma -
Cath West Innovation College
NSW School Certificate School -
Plumpton House
Mt Druit Certificate II Mechanics -
Mt Druit TAFE
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