Stephen O'Kane
Sydney,NSW
Summary
Goal-oriented worker with solid and vast background in team work, communication, manual labour, IT Skills and customer service . Experienced in optimising efficiency to get the task done to excellent standard and on time. Team-player in every job looking for the best for everyone
Overview
2
2
years of professional experience
Work History
Member Service Operative
Waterford Credit Union
05.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
Waiter
Adare Manor
09.2022 - 05.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Set up of dinning hall for ceremonies, dinners and special events.
Strength and Conditioning Intern
Stellenbosch Academy Of Sport
01.2022 - 07.2022
- Helped athletes set, pursue and attain individual and team goals.
- Developed and implemented programs focused on improving power, speed and endurance.
- Enhanced functional movement pattern of each athlete.
- Promoted culture of dedication and hard work.
- Maintenance and improving the facilities and equipment, including moving equipment between gyms,cleaning of gyms and fields, maintenance of fields and surrounding areas
Education
Bachelor of Science - Sports And Exercise
University of Limerick
Limerick, Ireland08.2023
Skills
- Teamwork and Collaboration
- Relationship Building
- Customer Service
- Interpersonal Communication
- Drivers License (Manual)
- White Card
Accomplisments
Premier Intermediate League titles 2021 and 2023
Premier Intermediate Championship Title 2023
Minor Hurler of the year 2018
Minor Footballer of the year 2018
Junior Hurler of the year 2019
Timeline
Member Service Operative
Waterford Credit Union
05.2023 - 10.2023
Waiter
Adare Manor
09.2022 - 05.2023
Strength and Conditioning Intern
Stellenbosch Academy Of Sport
01.2022 - 07.2022
Bachelor of Science - Sports And Exercise
University of Limerick
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