Stephen Parker
Woolloomooloo,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Night Manager
SKYE Suites Sydney
02.2020 - Current
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Build constructive working relationships to aid staff loyalty, motivation and productivity.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained and mentored new and existing staff to achieve best practices.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Secure building by completing run-through of floors, CCTV monitor and external perimeters.
- Guest check in and out
Fitness Instructor
Virgin Active
03.2011 - 09.2022
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Promoted fitness classes to boost gym attendance.
- Demonstrated proper form and technique to prevent injury.
- Adapted classes to meet needs of participants with varying fitness levels.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Led fitness, body pump, cycle and strength classes.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Motivated participants through one-on-one instruction and positive feedback.
- Implemented new and creative exercise routines to keep participants motivated.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Provided emergency first aid and CPR as needed and remained current at all times.
Flight Attendant
Qantaslink
09.2004 - 02.2020
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Certificate III And IV - Fitness
Australian Fitness Network
SydneyPre-Apprenticeship - Chef
TAFE Western Australia
PerthNo Degree - Creating Effective Teams
Torrens University Australia
Sydney, NSW07.2020
No Degree - Management Vs Leadership
Torrens University Australia
04.2020
Certificate IV - Work Place Training And Assessing
Plenty Training
Sydney05.2013
Skills
- Wide range of Customer Service skills
- People Management
- Attention to detail
- Time management
- Maintaining calmness and confidence in stressful situations
- Providing patience empathy and respect for all cultures and religions
Timeline
Night Manager
SKYE Suites Sydney
02.2020 - Current
Fitness Instructor
Virgin Active
03.2011 - 09.2022
Flight Attendant
Qantaslink
09.2004 - 02.2020
Certificate III And IV - Fitness
Australian Fitness Network
Pre-Apprenticeship - Chef
TAFE Western Australia
No Degree - Creating Effective Teams
Torrens University Australia
No Degree - Management Vs Leadership
Torrens University Australia
Certificate IV - Work Place Training And Assessing
Plenty Training
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