Stephen Parker

• Supervised daily operations to ensure compliance with safety and service standards.
• Coordinated staff schedules and training programs to optimize workforce efficiency.
• Implemented operational improvements that enhanced service delivery timelines.
• Resolved customer inquiries and complaints promptly, fostering positive relationships.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

• Monitored rail facilities to ensure compliance with safety regulations and protocols.
• Conducted regular inspections of equipment and premises to identify potential hazards.
• Responded swiftly to incidents, providing immediate assistance and reporting to authorities when necessary.
• Collaborated with team members to enhance security measures and improve operational efficiency.
• Engaged with the public, addressing inquiries and ensuring a safe environment for all visitors.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.

• Operated locomotives and railcars to ensure efficient transport of cargo within yard.
• Conducted safety inspections on rolling stock and equipment prior to operations.
• Coordinated with dispatchers to manage train schedules and track occupancy.
• Assisted in coupling and uncoupling railcars for loading and unloading processes.
• Trained new shunters on operational protocols and safety regulations effectively.
• Upheld a clean work environment by ensuring the proper disposal of waste materials and adhering to environmental guidelines.
• Assisted in training new employees on safe shunting techniques and standard operating procedures, fostering a culture of knowledge sharing among team members.

Maintain a clean and tidy station premises

Assist passengers with timely train information and altered stopping patterns.

• Provided support in daily operations, ensuring seamless station functionality and passenger assistance.
• Assisted with ticketing processes, enhancing customer experience through effective communication and service.
• Monitored platform safety protocols, contributing to a secure environment for passengers and staff.
• Coordinated with train services to relay timely information, improving overall operational efficiency.
• Trained new staff on operational procedures, fostering a collaborative and knowledgeable team environment.