Stephen Perry
FLIGHT CENTRE BUSINESS TRAVEL CORPORATE TRAVEL MANAGER
Mount Druitt,NSW
Summary
Business-driven individual with more than 20 years working in Management teams across several industries and Large Global organizations. Extremely Ambitious with excellence Skills in Sales, retention, Dispute resolution, Problem solving, Management, working in both a team environment and alone. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations and increasing corporate value through employee mentoring and coaching Performance-oriented Sales Leader offering exceptional record of achievement over 20 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Having a Clear understanding of the role and the training required to perform at my optimum level. Very Motivated to learn, grow and excel in the industry or career chosen.
Overview
7
7
years of post-secondary education
22
22
years of professional experience
Work History
Business Corporate Travel Manager
Flight Center Travel Group
Barangaroo, NSW
07.2018 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Met with Key company decision makers and CEO's to present our FCBT product to new potential customers.
- Proactively managed client correspondence and recorded all tracking and communications.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Demonstrated products and specific features at customer locations and special events.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Supported customers continuously from sales process to product set-up and use.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Addressed each customers' needs and wants to recommend suitable product options.
- Automated contact management system, resulting in better client organization and goal alignment.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Serviced existing accounts on regular basis to maximize revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales Manager
Flight Centre Business Travel
Sydney, NSW
07.2014 - 06.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Sales Manager
Flight Centre Travel Group
Merrylands, NSW
07.2011 - 06.2014
- One of the Fastest promotions from Consultant to Manager within the Flight Centre Travel Group (6 Months)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Manager
Flight Centre Travel Group
Fairfield , NSW
12.2008 - 07.2011
- One of the Fastest promotions from Consultant to Manager within the Flight Centre Travel Group (6 Months)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Consultant
Flight Centre Travel Group
Fairfield, NSW
07.2008 - 12.2008
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Determined solutions for clients promptly and professionally.
- Assisted customers with locating and choosing merchandise in any store department.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Assisted customers by answering questions and fulfilling requests.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Implemented needs-assessment tools to identify demand for services and products.
- Oversaw deposits, processed financial transactions and maintained inventory.
Sales General Manager
FITNESS FIRST PHILIPPINES
MAKATI , MANILA
01.2006 - 01.2008
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of over 300 plus people, stepping in to support employees and deliver smooth sales processes for clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Developed and implemented comprehensive salesperson training program.
- Organized promotional events and interacted with community to increase sales volume.
- Developed international business relationships to drive business units abroad.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Managing Director
Richardson & Wrench Real Estate
ROOTY HILL, NSW
09.2003 - 08.2005
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed and implemented strategies to provide high-quality, creative and integrated business services.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Established personnel performance metrics to encourage efforts toward common goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Led change and transformation across all business areas to deliver benefits and align company resources.
- Supervised day-to-day operations of Sales team programs.
- Met with Property Manager, Sales Manager and provided staff support to attain organizational goals.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Provided documentation of all processes to comply with regulations and company policies.
Sales Manager
Centry 21
Mount Druitt, NSW
07.2001 - 07.2002
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Targeted new markets and increased sales 150% through proactive sales and negotiation techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Held weekly meetings with Sales Consultants to identify techniques to overcome sales obstacles.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Developed international business relationships to drive business units abroad.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Sales Consultant
Ray White Real Estate
Rooty Hill, NSW
02.1997 - 07.2001
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Oversaw diverse account portfolio, including daily outbound calls to identify services that address primary needs.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Retained consistent client base by conducting market research to develop brand strategy.
Education
Real Estate Diploma
Mount Druitt Tafe
Mount Druitt, NSW 01.1998 - 07.2000
Advanced Diploma Business
Strathfield Tafe
North Strathfield, NSW 02.2001 - 06.2003
Advanced Diploma of Business Management
Strathfield Tafe
North Strathfield, NSW 07.2003 - 06.2004
Diploma of Marketing
Strathfield Tafe
North Strathfield, NSW 07.2004 - 06.2005
Accomplishments
Sports Career
National 200m and 400m Champion
Australian Track and Field representative winning two silver medals at the World Championships
Track and Field Coach - Have coached National athletes and state champions and also was the sprint coach of the Penrith Panthers 1st grade rugby league team.
Certificate 4 in fitness and coaching
Business
4th Nationally for sales Richardson and Wrench real estate
Multi Million dollar sales consultant numerous years Flight Centre travel group
Top 10 Australia sales consultant Flight Centre travel group
Skills
Business travelers
undefinedTimeline
Business Corporate Travel Manager
Flight Center Travel Group
07.2018 - Current
Sales Manager
Flight Centre Business Travel
07.2014 - 06.2018
Sales Manager
Flight Centre Travel Group
07.2011 - 06.2014
Sales Manager
Flight Centre Travel Group
12.2008 - 07.2011
Sales Consultant
Flight Centre Travel Group
07.2008 - 12.2008
Sales General Manager
FITNESS FIRST PHILIPPINES
01.2006 - 01.2008
Diploma of Marketing
Strathfield Tafe
07.2004 - 06.2005
Managing Director
Richardson & Wrench Real Estate
09.2003 - 08.2005
Advanced Diploma of Business Management
Strathfield Tafe
07.2003 - 06.2004
Sales Manager
Centry 21
07.2001 - 07.2002
Advanced Diploma Business
Strathfield Tafe
02.2001 - 06.2003
Real Estate Diploma
Mount Druitt Tafe
01.1998 - 07.2000
Sales Consultant
Ray White Real Estate
02.1997 - 07.2001
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