Stephen Phiri
Bakewell,Northern Territory
Summary
Results-driven Electronic Security Professional specializing in project delivery and technical leadership. Expertise in supervising teams, coordinating schedules, managing subcontractors, and delivering complex security projects from installation to handover. Proficient in Integrated Security Technologies, ensuring quality outcomes through effective management and collaboration.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Security Technician
Optic Security Group
Darwin, Northern Territory
04.2024 - Current
- Facilitated communication among multidisciplinary technical teams for effective project execution.
- Assisted with electronic security project delivery, including planning, tool selection, installation methods, and completion.
- Coordinated with contractors on site to minimize delays and idle time due to access limits.
- Tracking material and equipment inventory, upkeep and maintenance.
- Managing installation schedules.
- Coordinating clients and project stakeholders.
- Implemented integrated security systems to meet client specifications.
- Supporting commissioning and project handover.
- estimated pricing costs for required works and sort price lists from suppliers.
Security Systems Technician
303 Security Service
Johannesburg, Gauteng
09.2021 - 06.2023
- Installed security cameras, alarm panels, and access control equipment for 303 Security Service clients.
- Coordinated with dispatch and technicians to complete scheduled security system installations.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Troubleshot CCTV, intrusion alarms, and intercom systems during field service calls.
- Restored malfunctioning devices to functionality and replaced components to ensure system reliability.
- Documented service work and parts used to maintain accurate job records for future reference.
- Evaluated existing security systems to suggest design improvements.
- Developed custom programming solutions tailored to meet specific customer requirements.
- Set up secure networks that allowed remote access by authorized personnel only.
Security Systems Technician
Gridhawk Security
Johannesburg, Gauteng
05.2020 - 09.2021
- Supported design, planning, installation, commissioning, and maintenance of CCTV over wireless links and network cable, access control, intruder detection, and gate automation systems.
- Executed preventive maintenance to minimize downtime and enhance system reliability.
- Diagnosed and resolved technical faults in security equipment and software systems, restoring operational efficiency.
- Performed routine inspections of security systems to ensure functionality. on security systems, ensuring optimal equipment functionality.
- Tested wiring, device connections, and system signals during routine maintenance visits.
- Repaired faulty security components and replaced damaged cables, mounts, and devices.
- Carried out site inspections, reviewed security risks, and prepared reports and quotations to support client decisions on security installations or upgrades.
Security Systems Technician
Mvelamaswazi Security Services
Pretoria, Gauteng
01.2020 - 03.2021
- Installed and configured security systems, including alarm panels, keypads, motion detectors, door contacts, and sirens.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Tested equipment, connections and signals to verify security system functionality.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Planned out installation routes and determined the best locations for cameras and other devices.
- Assisted in designing customized solutions for customer's unique requirements.
- Created custom programming for customer's specific needs.
- Ensured compliance with state regulations governing the use of security equipment.
- Prepared detailed reports documenting findings from inspections or troubleshooting activities.
Senior Technician
Prosafe Protection Services
Springs, Gauteng
01.2017 - 11.2019
- Assisted customers with equipment usage and maintenance to enhance satisfaction and foster loyalty.
- Provide technical support to clients, addressing inquiries and resolving issues promptly.
- Implement preventive maintenance schedules to minimize downtime and enhance equipment reliability.
- Conduct routine inspections and repairs on various equipment to ensure optimal performance.
- Perform comprehensive safety inspections to identify hazards and ensure compliance with regulations.
- Documented findings and recommended corrective actions to uphold safety standards and ensure compliance with regulations.
- Facilitated training sessions to improve team skills and knowledge on equipment operations, promoting effective usage.
- Mentored junior technicians, providing guidance and support to foster professional development.
Technical Support Supervisor
Stars Digital Technologies
Johannesburg, Gauteng
07.2015 - 12.2016
- Supervised technical support team handling customer issues for digital technology services.
- Provided technical support and assistance to customers through phone, email, and remote access.
- Resolved complex client concerns using remote support tools and escalation paths.
- Resolved escalated customer service issues within established timelines.
- Monitored ticket queues and prioritized escalations across Stars Digital Technologies support channels.
- Guided staff through troubleshooting hardware, software, and connectivity problems.
- Trained team members on service procedures and company support standards.
- Coordinated communication between customers, support staff, and technical teams.
- Collaborated with other departments to resolve complex customer inquiries or complaints.
- Reviewed support cases for accuracy, completeness, and clear resolution notes.
- Created processes and procedures for providing effective customer support services.
- Updated knowledge base articles for common product and service issues.
- Performed root cause analysis on recurring technical issues reported by customers.
- Developed strategies for reducing response times on customer inquiries or complaints.
- Ensured compliance with company policies and procedures related to Technical Support operations.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Junior Technician
ADT
Johannesburg, Gauteng
02.2012 - 06.2015
- Installed ADT security alarms, sensors, and control panels in customer properties.
- Programmed security devices for residential and commercial ADT accounts.
- Followed ADT safety rules and field procedures during onsite repairs.
- Documented service work and equipment changes, ensuring accurate ADT records for future reference.
- Installed new components or replaced defective parts to restore functionality.
- Aided in setup of new equipment, facilitating efficient operations across various data centers.
- Supported senior technicians on intricate repairs and installations, enhancing team capabilities.
Education
Diploma - Accounting
Trust Academy
Zimbabwe12-2005
High School Diploma -
Marist Brothers Secondary School
Zimbabwe 12-2000
Skills
- CCTV installation
- Access control
- Intruder Alarm Systems
- Video Intercom Solutions and IP Networked Systems
- Integrated Electronic Security systems
- System Commissioning
- Fault finding and Diagnostics
- Project Coordination
- Contractor Management
- Client Relationship Management
- Site Supervision
Certification
- Gallagher Certified Technician
- Integriti Certified Technician
- White Card
- High Risk Licence
- Open Cablers Licence
Systems Experience
Access Control & Security Platforms
- Gallagher
- Integriti
- Pacom
- Bosch
- Paradox
CCTV Platforms
- Avigilon
- Dahua
- Hikvision
- Indigovision
- Axis
Additional Competencies
Awarding Institution: South African Intruder Detection Services Association (SAIDSA)
Training Courses
- Intruder Alarm detection
- Advanced Intruder Alarms
- Intruder Alarm Installations
- Intruder Detection Theory
Timeline
Senior Security Technician
Optic Security Group
04.2024 - Current
Security Systems Technician
303 Security Service
09.2021 - 06.2023
Security Systems Technician
Gridhawk Security
05.2020 - 09.2021
Security Systems Technician
Mvelamaswazi Security Services
01.2020 - 03.2021
Senior Technician
Prosafe Protection Services
01.2017 - 11.2019
Technical Support Supervisor
Stars Digital Technologies
07.2015 - 12.2016
Junior Technician
ADT
02.2012 - 06.2015
Diploma - Accounting
Trust Academy
High School Diploma -
Marist Brothers Secondary School