Stephen Raggett
West Lakes Shore,SA
Summary
In summary, I believe my resume highlights that I have gained experience in high pressure situations and have a great understanding of how to problem solve. I take charge of situations and am happy to delegate at the same time. For the past year and a half I have the worked in the OPS4 role where I have developed good working relationships with the staff in the houses and built sound report with the young people, I am well placed to continue the work I am already invested in, am flexible and adaptable in my approach and thrive in this role.
Overview
24
24
years of professional experience
Work History
OPS4 Youth Worker
Department of Child Protection
08.2023 - Current
- Ensure a safe and nurturing environment for all young people in my care
- Provide professional leadership, guidance and direction to all staff
- Provide phone and physical support to all staff
- Implement plans to support young people and staff
- Provide behavioural management to young people in the care of DCP offering long term solutions, directions and guidance to staff
- Provide a culturally safe environment for young people and staff ensuring the cultural needs of young people are respected and understood by those that are caring for them
- Provide mentoring and reflective practices to all youth workers to help them progress
- Liaise and communicate with key stake holders through consultation with colleagues, supervisors and case management
- Report care concerns, CARL reporting and Missing Person Reports when required
- Organise regular care team meetings, staff meetings and resident’s meetings
- Embed sanctuary practices into houses and staff in my area
- Provide supervision to staff on a regular basis, and ongoing support to enhance the staff capacity and technical competence through training and development
OPS 3 Youth Worker
Department of Child Protection
03.2021 - 08.2023
- Understand and develop trauma informed care in our daily practices
- Work collaboratively with a range of professionals and other key stakeholders
- Organise activities for the young people to help them enhance their emotional and physical wellbeing
- Embed sanctuary into my everyday practices
- Provide specialist care to the vulnerable children and young people who have experienced a traumatic past
- Contribute to the rehabilitation process for the young people and help them re connect into the community (school, family access, programs)
- Resolve complex incidents while maintaining safety of the young people
Operations Manager
Hospitality Industry (General)
11.2000 - 02.2023
- For 23 years I have worked in the hospitality industry where I started as a bar manager and worked my way up to Operations Manager of a large functions centre
- During my time in hospitality I have worked on my communication skills, ability to problem solve and leadership managing up to 50 staff
- Part of my role was to train and mentor young people to give them an opportunity to progress in their chosen career path
Education
Certificate 4 - Child, Youth and Family Intervention, Sanctuary Training, CPI, Training, First Aid, Safe Environments for Children and Young People
TAFE SA
SA03-2022
SIT50313 Diploma -
Diploma of Hospitality
06-2016
Level 4 Diploma -
Diploma of Hospitality
03.2016
Diploma -
Hospitality Supervision and Leadership
01.2015
Skills
- Excellent communication
- Problem solving
- Great time management
- Advocating for others
- Active listening skills
- Adaptability
- Working well under pressure
- Organised and good at delegation
- Prioritisation skills
- Team communication
- Attention to detail
- Patient and diplomatic
Timeline
OPS4 Youth Worker
Department of Child Protection
08.2023 - Current
OPS 3 Youth Worker
Department of Child Protection
03.2021 - 08.2023
Operations Manager
Hospitality Industry (General)
11.2000 - 02.2023
Level 4 Diploma -
Diploma of Hospitality
Diploma -
Hospitality Supervision and Leadership
Certificate 4 - Child, Youth and Family Intervention, Sanctuary Training, CPI, Training, First Aid, Safe Environments for Children and Young People
TAFE SA
SIT50313 Diploma -
Diploma of Hospitality
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