Steve Reeby

• Created nightly shift task lists to assign duties to each employee
• Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
• Trained and mentored new and existing staff to achieve best practices.
• Managed employees in delivering smooth, productive night shift operations.
• Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
• 2024 and 2025 made it to the Toyota skills final.top 5 service advisors in queensland

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and offer available solutions.
• Developed written plans and obtained customer consent to proceed.
• Followed up with customers during and after installations to verify satisfaction.

All areas of customer service,Checking guests in,listening to concerns,upselling extra work,workshop management,Dealing with concerns and customer issues.Booking appointments

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.