Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STEPHEN RICE

Preston,VIC

Summary

I was born and raised in Melbourne. All my life I've been an avid music and movie fan and collector (not a streaming person. I still buy physical media). I do enjoy some sports but not really been a player. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Upbeat, customer-focused Sales Associate with thirty years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

To wrap it up, I'm great with people and animals.

Overview

30
30
years of professional experience

Work History

Retail Salesperson

Harvey Norman
Richmond, VIC
04.2023 - Current
  • Educated customers on product and service offerings.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
  • Maintained a clean working environment by sweeping, vacuuming, dusting and mopping floors.

Retail Salesperson

JB HiFi
Preston, VIC
11.2022 - 04.2023
  • Educated customers on product and service offerings.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
  • Maintained a clean working environment by sweeping, vacuuming, dusting and mopping floors.

Postal Delivery Officer

Australia Post
Preston, VIC
04.2017 - 01.2022
  • Arrive at the delivery centre to sort the mail and parcels for my round
  • Once done, I'd ride the electric push-bike to my delivery point and distribute the mail accordingly
  • Once done, I would sometimes deliver mail on another posties round if they were ill or on leave.

Retail/Customer Service Representative

Dymocks Bookstore
Melbourne, VIC
08.2006 - 12.2016
  • I worked behind the scenes receiving and entering the stock invoices into the system before it gets put out into the store.
  • If needed, I would assist on the floor for customer service.

Telco Call Centre

Telstra
Melbourne, VIC
11.2005 - 04.2006
  • Took inbound calls to assist customers with their mobile phone plans and billing.

Retail/Retail/Customer Service Representative

Dymocks Bookstore
Maribyrnong, VIC
06.2002 - 09.2005
  • Stared on shop floor serving customers then moved to the storeroom to receive and enter stock into the system.

Retail/Retail/Customer Service Representative

Myer Melbourne
Melbourne, VIC
10.1993 - 09.2000
  • Serving customers needs in the music/video media departments
  • Staff shift rostering, managing the department each Saturday, and ordering stock

Education

High School Diploma -

Kyneton Secondary College
11.1991

Skills

  • Since my work background is all customer service based, I believe that's my strongest quality in employment I've always been good at diffusing and turning around customer and staff conflict whilst creating a solution After working at my first (and favourite) job at Myer Melbourne, I've managed to learn many people skills on my work journey thus far

References

References available upon request.

Timeline

Retail Salesperson

Harvey Norman
04.2023 - Current

Retail Salesperson

JB HiFi
11.2022 - 04.2023

Postal Delivery Officer

Australia Post
04.2017 - 01.2022

Retail/Customer Service Representative

Dymocks Bookstore
08.2006 - 12.2016

Telco Call Centre

Telstra
11.2005 - 04.2006

Retail/Retail/Customer Service Representative

Dymocks Bookstore
06.2002 - 09.2005

Retail/Retail/Customer Service Representative

Myer Melbourne
10.1993 - 09.2000

High School Diploma -

Kyneton Secondary College

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