Stephen Ross
Harrington Park,NSW
Summary
Accomplished Business Development Manager with over 25 years of success in technology and finance sectors, notably with Finance@work. Excelled in scaling businesses and fostering robust client relationships, blending expert negotiation skills (hard skill) with exemplary team leadership (soft skill). Achieved consistent revenue growth, surpassing targets by focusing on strategic account management and customer service excellence.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Finance@work
01.2017 - Current
Finance@Work is a leading full-service finance brokerage specializing in commercial equipment financing and vendor relationships nationwide. Responsible for NSW, SA and WA, driving client engagement, territory growth, and strategic partnerships.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Sales Director/Small Business Owner
Smartwatts
06.2010 - 12.2016
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Skills
New business development / hunting -
Extensive experience building business portfolios from the ground up, utilising LinkedIn, cold calling, existing networks, etc I have the energy, strategy & networks to sustainably acquire new accounts for immediate and future growth
- Account management -
Focused on a long-term objective of building customers for life and aware of the energy spent on finding new accounts, I nurture existing relationships to ensure that the positive customer experience creates an ongoing revenue stream and successful referral source
- Negotiation -
Through my consultative process and desire to create a win-win outcome, I quickly understand any challenges and can collaboratively formulate creative solutions that will allow implementation and closure
- Training -
Empowering others and passing on valuable knowledge is one of my passions where it promotes growth and successful outcomes for all Whether it be internal staff or clients, I have coached many people towards their own personal success, a skill I learnt having experienced my own business/personal coach for many years
- Presentations -
One of my strongest skills and through many years of development, I am confident and dynamic presenting one-on-one or in front of large groups I have studied public speaking, attended speakers’ workshops, been the president of large networking groups requiring constant presentations as well as creating and delivering many sales & educational presentations
- Leadership -
We all live out different stories and walk different journeys, but we all want to be fulfilled and be the best version of ourselves possible Though my own experience and journey, I’ve learnt how to extract the best from people, carefully recraft what’s necessary, unite teams & build a culture that promotes mutual success by leading from the front and showing people the way
Key Skills
Business Development & Sales Strategy
Relationship Management
Strategic Negotiation
Team Leadership & Mentorship
Financial Analysis & Management
Process Optimization
Solution-Oriented Selling
Channel Management
Strategic Planning & Execution
________________________________________
Industry Knowledge
Commercial Asset Financing
Energy efficiency & Sustainability
Managed Print Solutions
Financial Analysis
Risk Management
Portfolio Optimization
- Team Leadership
Timeline
Business Development Manager
Finance@work
01.2017 - Current
Sales Director/Small Business Owner
Smartwatts
06.2010 - 12.2016
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