Stephen Sills
Freshwater,QLD
Summary
Driven Equipment & Projects Manager with a proven track record at Reward Hospitality, adept in scope management and fostering customer relations. Excelled in negotiating with vendors and engaging new clients, significantly enhancing project outcomes and client satisfaction. Demonstrated exceptional problem-solving skills and a knack for maintaining relationships, contributing to continuous organizational improvement and new business acquisition. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Equipment & Projects Manager
Reward Hospitality
08.2008 - Current
- Championed continuous improvement within the organization by staying up-to-date on industry trends and best practices for effective project management techniques.
- Conducted comprehensive post-project evaluations to identify areas for improvement in future initiatives.
- Developed strong relationships with vendors, negotiating contracts to support cost-effective solutions.
- Facilitated seamless transitions between project phases by coordinating closely with various departments involved in the process flow.
- Increased customer satisfaction, maintaining open communication lines between clients and the team throughout project lifecycle.
- Played a pivotal role in winning new business opportunities through persuasive presentations showcasing past successes.
Bar and Restaurant Manager
Park Royal Hotel
01.1998 - 01.2002
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Store Manager
Jamacia Blue
03.2004 - 06.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree -
John Terry Catholic High School
Rosemeadow, NSW11.1986
Skills
- Scope Management
- Project Planning
- Customer Relations
- Vendor Sourcing
- Problem-Solving
- Engaging new clients
- Maintaining Relationships
outrigger conoe's
Love getting out on the water in my down time to keep fit and meet new people
Timeline
Equipment & Projects Manager
Reward Hospitality
08.2008 - Current
Store Manager
Jamacia Blue
03.2004 - 06.2008
Bar and Restaurant Manager
Park Royal Hotel
01.1998 - 01.2002
No Degree -
John Terry Catholic High School
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