Stephen Skallias
Blakehurst,NSW
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organised nature and sound judgment focused on maximising team efficiency and store sales. Customer focused representative with capabilities in meeting new and existing clients, ensuring that both client and business targets are met.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Canterbury Timbers & Building Supplies
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Increased account customer sales by 17% over 6 months
- Managed over 50 customer calls per day
Sales Representative
Canterbury Timbers & Building Supplies
12.2021 - 01.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Logistics Coordinator / Yard Worker
Canterbury Timbers & Building Supplies
12.2019 - 12.2021
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed strategies to optimize utilization of available resources.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Property Manager
Firmstone Pappas Properties
02.2019 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
Picker Packer
Oz Hair & Beauty
12.2017 - 02.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Worked fast to meet assigned daily picking quotas.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Followed safety protocols and procedures to minimize workplace accidents.
- Verified proper labelling and identification on all orders before shipment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
Education
Certificate IV - Property Services - Real Estate
Tafe NSW
Ultimo01.2019
Bachelor of Creative Arts - Music
University of Wollongong
Wollongong, NSW01.2018
High School Diploma -
Christian Brother High School
Lewisham, NSW11.2017
Skills
- Lead Generation
- Aftermarket Sales
- Account Development
- New Business Opportunities
- Account Management
- Prospecting and Cold Calling
- Business Development
- Service Optimization
- Client Relationship-Building
- Driving Revenue
- Customer Rapport
- Retail Knowledge
Hobbies
- Music
- Car Enthusiast
- Sporting Events
- Cryptocurrency Trading
- Travelling
Certification
- License to perform high risk work (forklift license)
- RSA
- RCG
Timeline
Store Manager
Canterbury Timbers & Building Supplies
01.2023 - Current
Sales Representative
Canterbury Timbers & Building Supplies
12.2021 - 01.2023
Logistics Coordinator / Yard Worker
Canterbury Timbers & Building Supplies
12.2019 - 12.2021
Property Manager
Firmstone Pappas Properties
02.2019 - 12.2019
Picker Packer
Oz Hair & Beauty
12.2017 - 02.2019
Certificate IV - Property Services - Real Estate
Tafe NSW
Bachelor of Creative Arts - Music
University of Wollongong
High School Diploma -
Christian Brother High School
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