STEPHEN TEAL
Avoca Beach,NSW
Summary
Hardworking and reliable worker with a strong ability in meeting targets and building rapport with stakeholders. Offer strong communication skills, an ability to successfully liaise between client, management and an organisation with the ability to appropriately apply conflict resolution among other customer focused skills when required. Consider myself highly organised, proactive and punctual with a team-oriented mentality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Customer service representative, Jeopardy (Liaison) Officer, High Level Complaints Manager
Telstra
- Promoted high customer satisfaction by resolving problems with knowledgeable and courteous service
- Built and maintained corporate image brand and identity
- Liaised between client and technical staff to ensure quality of work and customer satisfaction.
- Recorded issues for clients and technical staff to give management indications for further improvements.
- Investigated sensitive customer complaints taking ownership and bringing to a successful resolution for client and company.
- Demonstrated excellent communication skills in resolving complaints with ability to remain calm and composed under pressure.
- Provided ongoing updates to all stakeholders in high level complaints process from customer to Management to Government Ombudsman.
Disability Support Worker
Life Without Barriers
05.2017 - Current
- Maintain high quality of daily living standards for high needs client base
- Coordinate daily activities including Doctor appointments, exercise and recreation routines to improve resident and staff engagement.
- Administer supervise and record medication to residents with strict adherence to dosages and times.
- Document and record data for required evaluation.
- Transport residents to activities and doctor appointments.
Customer Service Officer
Commonwealth Bank
09.2010 - 11.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and courteous service
- Answered incoming calls and emails, providing frontline customer support
- Demonstrated excellent communication skills in resolving complaints with the ability to remain calm and composed under pressure
- The ability to build strong rapport with clients and the ability to adapt approach to suit customer and situation.
Information Officer
Toronto Transit Commision
01.2006 - 01.2008
- Developed high customer satisfaction in a very busy environment with a knowledgeable and positive attitude
- Built and maintained the corporate image brand and identity
- Assisted customers on company benefits and promotions
- Answered customer questions in a timely manner while addressing concerns resulting in reduction of customer complaints.
Customer Service Supervisor
Mannatech Australia
01.2002 - 01.2006
- Established strong rapport with client, fellow teammates and management to maintain and positive and successful work environment
- Assisted staff with complex enquires and implementing targeted solutions
- Investigated sensitive customer complaints taking ownership and bringing to a successful resolution for the client and company
- Assessed team members performance by delivering one-on-one coaching to promote better service
- Set clear expectations and helped employees optimal paths for achieving targets
- Interviewed, hired and trained staff to meet company objectives.
Education
Bachelor of Social science -
University of New England
Armidale, NSWCertificate IV Community Services -
TAFE NSW
Ourimbah, NSWOpen Foundation , History - Ancient History
University of Newcastle
Ourimbah, NSWAdvanced Customer Service Training -
Hallis, Consulting And Psychology Services
Sydney, NSWSkills
- Active Listening
- Critical Thinking
- Data Management
- Conflict Resolution
- Strong Work Ethic
- Friendly Positive Attitude
- Relationship Rapport Building
- Microsoft Office including Word, Excel, Power Point, Outlook
- CPR/First Aid
- Appointment Scheduling
Timeline
Disability Support Worker
Life Without Barriers
05.2017 - Current
Customer Service Officer
Commonwealth Bank
09.2010 - 11.2011
Information Officer
Toronto Transit Commision
01.2006 - 01.2008
Customer Service Supervisor
Mannatech Australia
01.2002 - 01.2006
Customer service representative, Jeopardy (Liaison) Officer, High Level Complaints Manager
Telstra
Bachelor of Social science -
University of New England
Certificate IV Community Services -
TAFE NSW
Open Foundation , History - Ancient History
University of Newcastle
Advanced Customer Service Training -
Hallis, Consulting And Psychology Services
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