Stephen Terrill
Grenfell,NSW
Summary
Resourceful Librarian with meaningful experience cataloguing and organizing library collections. Tactfully provides patrons with insightful direction to maximise customer service utility. Knowledgeable operator of library resources and passionate problem solver.
Overview
22
22
years of professional experience
Work History
Librarian
Weddin Shire Council
06.2023 - Current
- Instructed students on research techniques and use of online resources.
- Tracked loans of media equipment and materials.
- Developed strong relationships with local schools through outreach programs, enhancing community involvement in the library.
- Assisted library patrons with resolving computer problems.
- Organized library catalog, supplies, equipment and records.
- Created programs and activities to promote library usage and literacy.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Trained and supervised library staff, volunteers and other personnel.
- Conducted comprehensive collection analysis to identify gaps or redundancies, optimizing resource allocation and budget management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
- Established partnerships with other libraries and organizations for resource sharing, expanding access for patrons beyond our own collections.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Gained extensive knowledge in data entry, analysis and reporting.
Library Assistant
Bayside Council
09.2017 - 06.2023
- Created welcoming and comfortable space by keeping library clean and organized.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Provided assistance and support to staff in regard to facility maintenance, security, and services.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Strengthened relationships with local schools through targeted outreach efforts promoting library programs and resources.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
Library Assistant
City Of Botany Bay Council
10.2013 - 09.2017
- Created welcoming and comfortable space by keeping library clean and organized.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Helped children select appropriate reading level library books.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Offered basic reference assistance to support information needs.
- Inducted, informed and supported new users with thorough library orientations.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Library Assistant
Kogarah City Council
10.2011 - 02.2014
- Created welcoming and comfortable space by keeping library clean and organized.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Placed books on proper shelves when returned to circulation.
- Helped children select appropriate reading level library books.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Inducted, informed and supported new users with thorough library orientations.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Increased awareness of available resources by creating informative signage and brochures for patron use.
- Provided basic computer assistance to help patrons access needed resources.
Store Manager
AWPL
05.2006 - 09.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Associate
Target
07.2002 - 05.2006
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
No Degree - Diploma in Library And Information Services
TAFE NSW
Ultimo02.2016
No Degree - Certificate III Library And Information Services
TAFE NSW
Ultimo12.2012
Skills
- Reader's advisory
- Interlibrary Loans
- Inventory Control
- Policy Development
- Presentation Development
- Works well independently
- Reference Services
- Public Service Orientation
- Advanced knowledge of Microsoft Office Suite
- Information sources
- Budget Administration
- Research Support
- Interlibrary loan processes
Referees
Karen Thurner
Co-ordinator Libraries
Bayside Council
Ph: 9562 1711
Natalie Funston
Senior Specialist Librarian
Bayside Council
Ph: 9562 1581
Timeline
Librarian
Weddin Shire Council
06.2023 - Current
Library Assistant
Bayside Council
09.2017 - 06.2023
Library Assistant
City Of Botany Bay Council
10.2013 - 09.2017
Library Assistant
Kogarah City Council
10.2011 - 02.2014
Store Manager
AWPL
05.2006 - 09.2011
Sales Associate
Target
07.2002 - 05.2006
No Degree - Diploma in Library And Information Services
TAFE NSW
No Degree - Certificate III Library And Information Services
TAFE NSW
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