Stephen Tully
Tranmere,TAS
Summary
Dynamic Customer Account Manager with a proven track record at TasNetworks, excelling in stakeholder engagement and contract negotiation. Recognized for fostering strong relationships and achieving compliance in complex environments. Adept at navigating the renewable energy market, while delivering exceptional client service.
Overview
16
16
years of professional experience
Work History
Customer Account Manager
TasNetworks
11.2018 - Current
- Cultivate and maintain stakeholder/ customer relationships, fostering positive, trusting, and sustainable arrangements.
- Lead the ongoing management and re-negotiation of Connection Agreements within our Transmission Connections Portfolio to meet customer and business needs.
- Ensure TasNetworks complies with its regulatory and contractual obligations for our Connection Agreements.
- Manage and re-negotiate metering agreements to achieve great outcomes for TasNetworks and our customers.
- Provide specialised commercial and customer-relationship support on behalf of TasNetworks, regularly engage Transmission Customers, quickly respond to requests/ issues and identify opportunities within the changing market.
- Provide monthly performance reporting encompassing customer contractual obligations, risk/issues and opportunities.
- Strong liaison with internal teams and staying updated with electricity market trends.
- Provide guidance, support to Connection Managers interfacing with customers.
- Proven stakeholder engagement, decision-making, project management, and risk assessment skills.
- Strict adherence to TasNetworks' core values and standards.
Relationship Manager & State Partnership Manager
ME Bank
09.2015 - 10.2018
- Nominated for 'Relationship Manager of the Year' for 3 consecutive years. 2016, 2017 & 2018.
- Continuously meet and exceed budgets that have been set.
- Mentor other Relationship Managers across the country.
- Acquiring New Businesses & Worksites.
- High level stakeholder management skills.
- Present product information sessions to employers and their staff on ME services.
- High level customer service skills, commercial focus and business acumen.
- Manage existing clients throughout the state to increase the number of ME customers.
- Ability to prioritise and make independent decisions.
- Acquisition of New Business (B2B) including Large Industry Super Funds (ie Tasplan).
Account Manager
Maxxia
03.2014 - 09.2015
- Increased participation in all sectors across Tasmania.
- Acquiring New Business, particularly with the Councils (Local Government) across Tasmania.
- Present product information sessions to employers and their staff on General Salary Packaging and Novated Vehicle Leasing.
- Manage existing clients throughout the state to increase the number of staff salary packaging.
- Day-to-day Client Relationship Management (Account Management) with all Stakeholders.
- Acquisition of New Business (B2B).
- Attend and carry out Presentations at Local Government and National Conferences to discuss Novated Vehicle Leasing.
Business Development Manager
EPAC Salary Solutions
01.2010 - 02.2014
- Successfully Tendered for a major Tasmanian company against 12 other competitors to be their provider of Novated Vehicle Leasing (Car Packaging).
- Winner of 'BDM of the Year' for the 2011/12 financial year.
- Successfully transitioned a number of companies packaging with other salary packaging providers across to EPAC.
- Build and develop new business in Government, Commercial and Not-for-Profit sectors throughout the state by meeting with CEO’s, CFO’s and HR Managers.
- Manage existing clients throughout the state to increase the number of staff salary packaging.
- Present product information sessions to employers and their staff on General Salary Packaging and Novated Vehicle Leasing.
- Respond to advertised tenders and win business.
- Day-to-day Client Relationship Management (Account Management) and problem solving with existing clients.
- Attend and carry out Presentations at Local Government and National Conferences to discuss Novated Vehicle Leasing.
Education
Diploma of Financial Planning - Fin Serv.
PS146 Training Australia
Hobart, TAS01.2008
Certificate IV - Financial Services
ASFA Professional Development
Hobart, TAS01.2007
Certificate III & IV - Health and Fitness
Salamanca Training
Hobart, TAS01.2004
Skills
- Customer relationship management
- Key account management
- Presentation skills
- Interpersonal communication
- Ability to thrive under pressure
- Contract negotiation
- Client service focus
- Understanding of National Electricity Rules
- Knowledge of large-scale renewable energy market
- Understanding of commercial risks
- Relationship building
- Stakeholder engagement
- Regulatory compliance
- CRM proficiency
Other Personal Particulars
- Craft beer brewer
- Golf
- Enjoy travelling interstate as often as possible.
References
References available upon request.
Timeline
Customer Account Manager
TasNetworks
11.2018 - Current
Relationship Manager & State Partnership Manager
ME Bank
09.2015 - 10.2018
Account Manager
Maxxia
03.2014 - 09.2015
Business Development Manager
EPAC Salary Solutions
01.2010 - 02.2014
Diploma of Financial Planning - Fin Serv.
PS146 Training Australia
Certificate IV - Financial Services
ASFA Professional Development
Certificate III & IV - Health and Fitness
Salamanca Training