STEPHEN WHITE
Summary
Service-oriented Sales Professional skilled in enhancing customer experiences and resolving complex issues. Delivered effective communication and practical solutions that foster trust and loyalty. Consistently exceeded sales and satisfaction targets while driving operational efficiency and continuous improvement.
Overview
22
22
years of professional experience
Work History
HOTEL CUSTOMER SERVICE AND SALES REP
TUI
Calella, Spain
02.2004 - 12.2009
- Provided continual guest assistance through a regular presence in 2 assigned hotels (Santa Fe and Santa Monica) through informative meetings while providing continuous 24/7 support for inquiries and emergencies.
Achieved or surpassed monthly sales targets by promoting and selling TUI experiences.
Managed logistics by coordinating airport transfers, addressing guest feedback, and utilizing TUI apps for administration.
Handled crises effectively, responding to flight delays or emergencies with promptness and professionalism. - Provided expert advice on destinations, accommodations, and activities.
- Collaborated with vendors to secure competitive rates and services.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Collaborated with team members to enhance customer service processes.
- Documented customer feedback and reported trends for service improvement.
- Utilized booking systems to track reservations and customer interactions effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CUSTOMER SERVICE REPRESENTATIVE
HUDSON (COLLINSON - COMMONWEALTH BANK )
North Sydney
05.2026 - Current
- Delivered high-quality customer service in fast-paced contact center.
- Managing high inquiry volumes.
- Resolved customer issues using active listening, problem-solving, andeffective communication skills.
- Completed comprehensive training on systems, processes, andcustomer service best practices.
- Collaborated with dynamic team to achieve service standards andperformance objectives.
- Adapted to rotating shift schedules while maintaining professionalism and consistent service delivery.
- Demonstrated strong organizational skills and reliability in attendance and performance expectations.
- Built positive relationships with customers through accurate information provision and enhanced experiences.
- Thrived in high-pressure environments while balancing competing priorities with attention to detail.
CUSTOMER SERVICE OPERATOR (HUDSON CONTRACT)
NSW ELECTORAL COMMISSION
Sydney, Australia
03.2026 - 05.2026
- Provide assistance by answering questions on how to apply for work, how to complete online training and how to complete timesheets via in house timesheet portal.
- Operate the employment help desk to provide customer service to electors who use the expression of interest (EOI) to apply for work on Election Day or at the Election Managers Office.
- Contact external organisations to enquire about work opportunities available via expression of interest.
- Reply to email enquiries in a timely and professional manner.
- Escalate issues to Team Leader as appropriate.
CUSTOMER CARE CONSULTANT (TEMP CONTRACT)
PEOPLE2PEOPLE RECRUITMENT
Sydney, Australia
05.2023 - 07.2025
- Handled high-volume inbound and outbound calls using Cisco Finesse/Webex, Microsoft Outlook for emails, and excel for recording and Auditing purposes.
- Resolved complex customer issues with tailored solutions, improving customer satisfaction.
- Payment processing for reservations/bookings using ADVAM.
- Provided feedback to internal teams, contributing to procedural improvements.
- Maintained detailed and accurate customer records using Salesforce.
CUSTOMER CARE AND SALES CONSULTANT
ICON BY DESIGN
Sydney, Australia
01.2022 - 05.2023
- Primary contact for all customer enquiries across phone, email, and live chat channels.
- Resolved delivery issues and order disputes, often exceeding KPIs and SLA targets.
- Worked closely with logistics partners and repair providers to ensure service excellence.
- Created quotes, processed payments, and offered expert product advice.
CUSTOMER SERVICE AND CARE SPECIALIST
COCO REPUBLIC
Sydney, Australia
08.2020 - 10.2021
- Delivered premium support throughout the full customer lifecycle, from sale to delivery.
- Managed escalated cases and disputes, liaising with craftspeople and consumer affairs.
- Investigated service failures and implemented compensation solutions.
- Produced monthly performance reports and maintained detailed customer histories.
CUSTOMER SERVICE REPRESENTATIVE
MANNATECH
North Sydney, Australia
07.2018 - 09.2019
- Responded to customer queries across multiple channels including in-person support.
- Processed orders, managed overdue accounts, and investigated delivery issues.
- Offered website navigation support and detailed product guidance.
CUSTOMER SERVICE MANAGER
TOYS R US
Maidenhead, UK
11.2015 - 02.2018
- Led team of advisors, resolving escalations and coaching members to improve service quality.
- Processed refunds, exchanges, and compensation to address customer dissatisfaction and enhance loyalty.
- Coordinated with couriers to track orders and ensure timely delivery for improved customer satisfaction.
Education
High School Diploma -
FURZE PLATT COMPREHENSIVE
UNITED KINGDOMSkills
- Customer service excellence
- Transaction handling
- Complaint resolution
- Relationship management
- Effective communication skills
- Active listening
- Team player and collaborator
- Problem solving
- Time management skills
- Reliability and dependability
- Stress management
- Leadership and initiative
- Leadership support
- Calm under pressure
- Office Suite proficiency
- Empathy building
Timeline
CUSTOMER SERVICE REPRESENTATIVE
HUDSON (COLLINSON - COMMONWEALTH BANK )
05.2026 - Current
CUSTOMER SERVICE OPERATOR (HUDSON CONTRACT)
NSW ELECTORAL COMMISSION
03.2026 - 05.2026
CUSTOMER CARE CONSULTANT (TEMP CONTRACT)
PEOPLE2PEOPLE RECRUITMENT
05.2023 - 07.2025
CUSTOMER CARE AND SALES CONSULTANT
ICON BY DESIGN
01.2022 - 05.2023
CUSTOMER SERVICE AND CARE SPECIALIST
COCO REPUBLIC
08.2020 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
MANNATECH
07.2018 - 09.2019
CUSTOMER SERVICE MANAGER
TOYS R US
11.2015 - 02.2018
HOTEL CUSTOMER SERVICE AND SALES REP
TUI
02.2004 - 12.2009
High School Diploma -
FURZE PLATT COMPREHENSIVE