Stephen Wilkins
Millbridge,WA
Summary
Having emigrated to Australia 2 years ago with my family, my previous employment has included many facets all of which have been customer focused. I am a reliable, hard working and punctual employee who is organized and dependable with excellent communication skills. I enjoy meeting and building a quick rapport with customers and team members. I possess a willingness to take on added responsibilities to meet team goals and look forward to gaining a new skill set and continuing my professional development, which I believe this position would enable me to do. I am a passionate and dependable candidate successful in promoting lasting customer satisfaction by delivering quality service with a positive attitude.
Overview
8
8
years of professional experience
Work History
Barber
Hairaizing Barbers
Treendale, WA
06.2022 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Counted and documented opening and closing cash amounts daily.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Operated clippers and shears to create customized looks.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Completed full and partial shaves with clippers and standard and straight razors.
Laborer
ABC House Clearance
02.2020 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Maintained an excellent attendance record, consistently arriving to work on time
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Barber
The Barber Academy
09.2016 - 03.2020
- Used clips and shears to complete various types of fades, shaves, and cuts
- Styled hair according to customer preferences
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Answered incoming telephone calls and scheduled appointments for clients
- Completed full and partial shaves with clippers and standard and straight razors
- Consistently received positive performance reviews from guests
- Consulted with clients to assess personal style preferences and unique needs
- Completed safety training and certifications to minimize the risk of infection or injury to customers
- Counted and documented opening and closing cash amounts daily.
Barber Training School
The Barber Academy
05.2016 - 08.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained energy and enthusiasm in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Maintained an excellent attendance record, consistently arriving to work on time
- Learnt all aspects of Barbering in a shop environment.
Education
High School Diploma -
Bishop Luffa C of E
Chichester, UK07.1996
Skills
- Customer Safety
- Cash Register Operations
- Outstanding Client
- Outstanding Customer Service
- Safety Protocols
- Customer Preferences
- Client Needs Assessment
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Cleaning and sanitation
- Client consultation
- Equipment Maintenance
- Professional manner
- Interpersonal abilities
- Customer service skills
Timeline
Barber
Hairaizing Barbers
06.2022 - Current
Laborer
ABC House Clearance
02.2020 - 05.2022
Barber
The Barber Academy
09.2016 - 03.2020
Barber Training School
The Barber Academy
05.2016 - 08.2016
High School Diploma -
Bishop Luffa C of E