Stephen Yau
Woodpark,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cloud Consultant
Quantsec
10.2019 - Current
- Planning and working with clients to design and implement migration of Infrastructure to Azure
- Implement Modern Desktop through InTune, along with Co-Management with SCCM
- Migrating mail from on-premise Exchange to Exchange Online
- Applying Essential 8 Controls to several clients
- Automate Recurring tasks such as Update Patching through Azure
- Applying and review Security Compliance levels within Azure for clients
- Provide 3rd Level troubleshooting and support for enterprise environments.
Wintel Engineer
Datacom Systems NSW
08.2015 - 10.2019
- Management of Windows Server through VMWare vSphere
- Managed Virtual Desktop Infrastructure such as VMWare Horizons and Citrix
- Planning and applying Infrastructural configuration through Change processes
- Handle High Priority Incidents and provide regular updates till closure of the Incident
- Working through an on-call roster to provide support 24 x 7 to client systems
- Manage and maintain working backups
- Manage and testing of Disaster Recovery for Infrastructure Systems.
Desktop Tech Lead
Datacom Systems NSW
09.2011 - 08.2015
- Management Software and SOE through SCCM, including application deployments and SOE maintenance
- Help and engage team members in needs of technical issues
- Handling ticket escalations and provide a quick resolution to customer satisfaction
- Helping with Wintel workloads, items that can be complete by desktop, such Exchange Management, Symantec AV management
- Identify and provide proactive improvements to Desktop environment.
Desktop Technician
Datacom Systems NSW
08.2010 - 09.2011
- Dealing with customers in a face to face situation and fixing their issues
- Backup tape rotation; ensure backup tapes are rotated correctly to ensure backups
- Handling Service Desk queries with incidents
- Provided remote support for out of office users
- Provide working solution for customer from unresolvable ticket by Service Desk.
Service Desk Analyst
Datacom Systems NSW
07.2007 - 08.2010
- Handling difficult customer calls and using empathy to calm users down
- Working with varied Operating Systems including Windows Xp and Windows 7
- Supporting user Microsoft Office Products including Word, Excel and Outlook
- Using remote tools to fix user’s remotely.
Education
Cert IV Information Technology With Networking -
Australian College of Commerce And Management
05.2012
Skills
- Project Planning and execution Operating within timeline to deliver projects
- Technical writing and documentation
- Azure and O365 skills able to implement security measures on both platforms to Industry standard
- Client Relations maintaining strong communications with client to ensure all deliverables are met
- System Maintenance able to provide support post implementation
Hobbies and Interests
I enjoy watching and being active in sports such as, rugby and soccer. I like to keep up to date with what new technology is out by reading through magazines or looking up through the web. I also enjoy spending time with friends watching movies, playing sports or just hanging out.
Certification
Microsoft Azure Administrator
March 2020
Microsoft Azure Fundamentals
November 2019
Timeline
Cloud Consultant
Quantsec
10.2019 - Current
Wintel Engineer
Datacom Systems NSW
08.2015 - 10.2019
Desktop Tech Lead
Datacom Systems NSW
09.2011 - 08.2015
Desktop Technician
Datacom Systems NSW
08.2010 - 09.2011
Service Desk Analyst
Datacom Systems NSW
07.2007 - 08.2010
Cert IV Information Technology With Networking -
Australian College of Commerce And Management
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