Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Yeung

Brisbane,QLD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Causal - Warehouse Picker

Universal Store
11.2022 - 06.2024
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Used scanners to quickly locate and track items in warehouse.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Driver (Owner)

Couriers Please
01.2018 - 10.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Managed day-to-day business operations.

Venue Manager

Beach House
08.2015 - 07.2017
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Food and Beverage Assistant Manager

Hamilton Island Enterprises
07.2013 - 05.2015
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed bar and wait staff and directed hiring program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Resolved customer complaints involving food or beverage quality and service.

Event Manager

Cloudland
09.2012 - 06.2013
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Coordinated florists, photographers, and musicians for events.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Implemented protocols and procedures to effectively manage planning process.
  • Trained and supervised event staff to complete tasks on time.

Restaurant Supervisor

Tangalooma Island Resort
11.2011 - 08.2012
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Maintained accurate records of sales, labor and other costs.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Education

Bachelor of Design - Multi-Media Design

University of Queensland
St Lucia

Diploma of Design -

Queensland Institute of Business And Tech
Mount Gravatt, Australia

Diploma of Business -

Southbank TAFE
Southbank, Australia

Skills

  • Shipment Preparation
  • Product identification
  • Shipping and packaging
  • Merchandise Selection
  • Expense Control
  • Business Administration
  • Team leadership and supervision
  • Cross-functional teams leadership
  • Operations Oversight
  • Food and Beverage Operations
  • Recruitment
  • Payroll Administration

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Causal - Warehouse Picker

Universal Store
11.2022 - 06.2024

Driver (Owner)

Couriers Please
01.2018 - 10.2022

Venue Manager

Beach House
08.2015 - 07.2017

Food and Beverage Assistant Manager

Hamilton Island Enterprises
07.2013 - 05.2015

Event Manager

Cloudland
09.2012 - 06.2013

Restaurant Supervisor

Tangalooma Island Resort
11.2011 - 08.2012

Bachelor of Design - Multi-Media Design

University of Queensland

Diploma of Design -

Queensland Institute of Business And Tech

Diploma of Business -

Southbank TAFE

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Stephen Yeung