Stephen Chapman
Withcott,Australia
Summary
Highly versatile and results-driven professional with extensive experience in logistics, transport, warehousing, property management and sales, and small business operations. Recognised for exceptional customer service, operational efficiency, and leadership in high-pressure environments. Adept at building strong relationships, streamlining processes, and delivering projects on time and to specification.
Currently seeking a career change to utilise my recent completion of a Cert IV in Work, Health & Safety.
Overview
39
39
years of professional experience
Work History
Driver
Carols Couriers
11.2023 - Current
- Coordinated transport and delivery of small parcel freight to ensure timely and accurate service
- Managed driver operations focusing on fatigue monitoring, delivery accuracy, and effective time management
- Provided face-to-face and phone customer service, resolving freight and billing issues to enhance customer satisfaction
- Forklift Operation
- Sales and Job costing
HR Crane Truck Delivery Driver / Warehouse Storeman/Yardman
Reece Civil
08.2020 - 11.2023
- Coordinated transport and delivery of freight using 12 pallet HR crane truck, ensuring timely and safe delivery
- Managed inbound and outbound goods in warehouse, maintaining accurate inventory records
- Forklift Operation
- Stock management/reconciliation
- Provided customer service and sales support, addressing inquiries and facilitating transactions
- SafeR (safety team) team member
MR Truck Driver
Direct Freight Express
09.2019 - 08.2020
- Coordinated transport and delivery of freight, ensuring timely arrival of small parcels and pallets
- Managed loading and unloading of freight, maintaining safety and accuracy during operations
- Operated forklift to efficiently move materials within warehouse, supporting inventory management
Courier & MR Truck Driver
XL Express (Toowoomba)
11.2018 - 09.2019
- Loaded and unloaded freight.
- Coordination, transport and delivery of freight including small parcels and pallets
- Forklift Operation
Contract Driver
Carols Couriers
03.2014 - 11.2018
- Coordination, transport and delivery of freight, mostly small parcels
- Driver management
- Sales and Job costing
- Face to Face and phone customer service skills including resolution of freight and billing issues
- Forklift Operation
Licensed Real Estate Agent
Estate Property Partners Pty Ltd
09.2012 - 07.2015
- Managing and operating all aspects of a Real Estate Agency in accordance with the Property and Motor Dealers Act 2003
Senior Administration & Property Officer
Toowoomba Regional Council
07.2009 - 09.2012
- Coordinating, negotiating and managing the acquisition, disposal and tenure of all Council property in accordance with various relevant legislation
- Managing Council lease properties and coordinating with tenants for building maintenance and upkeep.
- Building stakeholder relationships with land holders, potential buyers, and lessees
- Supervision of two Assistant Property Officers
Licensed Real Estate Agent
RE/MAX Success Toowoomba
10.2008 - 07.2009
- Achieving sales targets individually and for the sales team.
- Managing the day to day office operations
- Supervision of two Administration staff
Client Relations Manager
bbwhitehouse Accountants
10.2007 - 10.2008
- Developing, promoting and implementing excellent client support services
- Exploring and developing new business opportunities
Licensed Real Estate Agent
Raine & Horne
07.2005 - 10.2007
- Acquiring and selling residential and commercial properties in the Toowoomba Region
Manager IT Core Systems
Newcrest Mining Ltd
07.2004 - 07.2005
IT Superintendent
Newcrest Mining Ltd
12.1998 - 07.2004
Technical & Sales Consultant
KNet Technology
03.1997 - 12.1998
Information Services Consultant
Orange Community Training & Education Centre
03.1996 - 03.1997
Corporate/Government Account Representative
Osborne Computers/Gateway 2000
11.1994 - 03.1996
Regional Technical Supervisor
Osborne Computers
05.1994 - 11.1994
Information Technology Support Officer
BHP Information Technology Division
01.1991 - 05.1994
Electrical Engineering Trainee
BHP Slab & Plate Products Division
01.1987 - 01.1991
Education
Certificate IV -
Certificate IV in Work Health & Safety
Toowoomba, QLD11-2025
Certificate III -
Certificate III in Supply Chain Operations
01.2022
Dogman & Crane Operator -
01.2020
HR & Forklift Licenses -
01.2017
Certificate IV -
Certificate IV in Small Business Management
01.2013
Queensland Real Estate Agents License -
01.2005
Associate Diploma -
Associate Diploma of Electrical Engineering
01.1990
Senior Secondary Certificate -
01.1986
Skills
- Customer relationship management
- Hazard identification and reporting
- Forklift and crane operation
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Decision making
- Attention to detail
- Safety meetings and inspections
- Emergency preparedness
- Documentation skills
- Performance monitoring
- Policy compliance and adherence
Hobbies and Interests
- Passion for cars, particularly older Holdens
- Camping and fishing
- Participating in children's sports and hobbies
- Home renovation projects
Safety Culture - Description
During my time working for Newcrest Mining, I developed a strong personal safety culture. As safety was a significant priority on a mine site, a safety culture was ingrained in the workforce. It was compulsory to attend daily startup safety meetings, and as the IT Superintendent I was trained and required to be able to manage workplace safety for my section. This required me to be able to complete workplace safety assessments, complete workplace incident reporting, and to manage staff and management expectations with regard to safety in my section. Following from this position, I continued to adopt a personal safety culture not only in my workplace, but for my home and personal interests. I was an active member of the SAFER team while working for Reece Civil, where I was required to undertake weekly prestart checks on my vehicles, and regularly undertake safety audits in the workplace.
Timeline
Driver
Carols Couriers
11.2023 - Current
HR Crane Truck Delivery Driver / Warehouse Storeman/Yardman
Reece Civil
08.2020 - 11.2023
MR Truck Driver
Direct Freight Express
09.2019 - 08.2020
Courier & MR Truck Driver
XL Express (Toowoomba)
11.2018 - 09.2019
Contract Driver
Carols Couriers
03.2014 - 11.2018
Licensed Real Estate Agent
Estate Property Partners Pty Ltd
09.2012 - 07.2015
Senior Administration & Property Officer
Toowoomba Regional Council
07.2009 - 09.2012
Licensed Real Estate Agent
RE/MAX Success Toowoomba
10.2008 - 07.2009
Client Relations Manager
bbwhitehouse Accountants
10.2007 - 10.2008
Licensed Real Estate Agent
Raine & Horne
07.2005 - 10.2007
Manager IT Core Systems
Newcrest Mining Ltd
07.2004 - 07.2005
IT Superintendent
Newcrest Mining Ltd
12.1998 - 07.2004
Technical & Sales Consultant
KNet Technology
03.1997 - 12.1998
Information Services Consultant
Orange Community Training & Education Centre
03.1996 - 03.1997
Corporate/Government Account Representative
Osborne Computers/Gateway 2000
11.1994 - 03.1996
Regional Technical Supervisor
Osborne Computers
05.1994 - 11.1994
Information Technology Support Officer
BHP Information Technology Division
01.1991 - 05.1994
Electrical Engineering Trainee
BHP Slab & Plate Products Division
01.1987 - 01.1991
Certificate IV -
Certificate IV in Work Health & Safety
Certificate III -
Certificate III in Supply Chain Operations
Dogman & Crane Operator -
HR & Forklift Licenses -
Certificate IV -
Certificate IV in Small Business Management
Queensland Real Estate Agents License -
Associate Diploma -
Associate Diploma of Electrical Engineering