Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Safety Culture - Description
Timeline
Generic
Stephen Chapman

Stephen Chapman

Withcott,Australia

Summary

Highly versatile and results-driven professional with extensive experience in logistics, transport, warehousing, property management and sales, and small business operations. Recognised for exceptional customer service, operational efficiency, and leadership in high-pressure environments. Adept at building strong relationships, streamlining processes, and delivering projects on time and to specification.

Currently seeking a career change to utilise my recent completion of a Cert IV in Work, Health & Safety.

Overview

39
39
years of professional experience

Work History

Driver

Carols Couriers
11.2023 - Current
  • Coordinated transport and delivery of small parcel freight to ensure timely and accurate service
  • Managed driver operations focusing on fatigue monitoring, delivery accuracy, and effective time management
  • Provided face-to-face and phone customer service, resolving freight and billing issues to enhance customer satisfaction
  • Forklift Operation
  • Sales and Job costing

HR Crane Truck Delivery Driver / Warehouse Storeman/Yardman

Reece Civil
08.2020 - 11.2023
  • Coordinated transport and delivery of freight using 12 pallet HR crane truck, ensuring timely and safe delivery
  • Managed inbound and outbound goods in warehouse, maintaining accurate inventory records
  • Forklift Operation
  • Stock management/reconciliation
  • Provided customer service and sales support, addressing inquiries and facilitating transactions
  • SafeR (safety team) team member

MR Truck Driver

Direct Freight Express
09.2019 - 08.2020
  • Coordinated transport and delivery of freight, ensuring timely arrival of small parcels and pallets
  • Managed loading and unloading of freight, maintaining safety and accuracy during operations
  • Operated forklift to efficiently move materials within warehouse, supporting inventory management

Courier & MR Truck Driver

XL Express (Toowoomba)
11.2018 - 09.2019
  • Loaded and unloaded freight.
  • Coordination, transport and delivery of freight including small parcels and pallets
  • Forklift Operation

Contract Driver

Carols Couriers
03.2014 - 11.2018
  • Coordination, transport and delivery of freight, mostly small parcels
  • Driver management
  • Sales and Job costing
  • Face to Face and phone customer service skills including resolution of freight and billing issues
  • Forklift Operation

Licensed Real Estate Agent

Estate Property Partners Pty Ltd
09.2012 - 07.2015
  • Managing and operating all aspects of a Real Estate Agency in accordance with the Property and Motor Dealers Act 2003

Senior Administration & Property Officer

Toowoomba Regional Council
07.2009 - 09.2012
  • Coordinating, negotiating and managing the acquisition, disposal and tenure of all Council property in accordance with various relevant legislation
  • Managing Council lease properties and coordinating with tenants for building maintenance and upkeep.
  • Building stakeholder relationships with land holders, potential buyers, and lessees
  • Supervision of two Assistant Property Officers

Licensed Real Estate Agent

RE/MAX Success Toowoomba
10.2008 - 07.2009
  • Achieving sales targets individually and for the sales team.
  • Managing the day to day office operations
  • Supervision of two Administration staff

Client Relations Manager

bbwhitehouse Accountants
10.2007 - 10.2008
  • Developing, promoting and implementing excellent client support services
  • Exploring and developing new business opportunities

Licensed Real Estate Agent

Raine & Horne
07.2005 - 10.2007
  • Acquiring and selling residential and commercial properties in the Toowoomba Region

Manager IT Core Systems

Newcrest Mining Ltd
07.2004 - 07.2005

IT Superintendent

Newcrest Mining Ltd
12.1998 - 07.2004

Technical & Sales Consultant

KNet Technology
03.1997 - 12.1998

Information Services Consultant

Orange Community Training & Education Centre
03.1996 - 03.1997

Corporate/Government Account Representative

Osborne Computers/Gateway 2000
11.1994 - 03.1996

Regional Technical Supervisor

Osborne Computers
05.1994 - 11.1994

Information Technology Support Officer

BHP Information Technology Division
01.1991 - 05.1994

Electrical Engineering Trainee

BHP Slab & Plate Products Division
01.1987 - 01.1991

Education

Certificate IV -

Certificate IV in Work Health & Safety
Toowoomba, QLD
11-2025

Certificate III -

Certificate III in Supply Chain Operations
01.2022

Dogman & Crane Operator -

01.2020

HR & Forklift Licenses -

01.2017

Certificate IV -

Certificate IV in Small Business Management
01.2013

Queensland Real Estate Agents License -

01.2005

Associate Diploma -

Associate Diploma of Electrical Engineering
01.1990

Senior Secondary Certificate -

01.1986

Skills

  • Customer relationship management

  • Hazard identification and reporting

  • Forklift and crane operation

  • Time management

  • Problem solving

  • Effective communication

  • Team collaboration

  • Decision making

  • Attention to detail

  • Safety meetings and inspections

  • Emergency preparedness

  • Documentation skills

  • Performance monitoring

  • Policy compliance and adherence

Hobbies and Interests

  • Passion for cars, particularly older Holdens
  • Camping and fishing
  • Participating in children's sports and hobbies
  • Home renovation projects

Safety Culture - Description

During my time working for Newcrest Mining, I developed a strong personal safety culture. As safety was a significant priority on a mine site, a safety culture was ingrained in the workforce. It was compulsory to attend daily startup safety meetings, and as the IT Superintendent I was trained and required to be able to manage workplace safety for my section. This required me to be able to complete workplace safety assessments, complete workplace incident reporting, and to manage staff and management expectations with regard to safety in my section. Following from this position, I continued to adopt a personal safety culture not only in my workplace, but for my home and personal interests. I was an active member of the SAFER team while working for Reece Civil, where I was required to undertake weekly prestart checks on my vehicles, and regularly undertake safety audits in the workplace.

Timeline

Driver

Carols Couriers
11.2023 - Current

HR Crane Truck Delivery Driver / Warehouse Storeman/Yardman

Reece Civil
08.2020 - 11.2023

MR Truck Driver

Direct Freight Express
09.2019 - 08.2020

Courier & MR Truck Driver

XL Express (Toowoomba)
11.2018 - 09.2019

Contract Driver

Carols Couriers
03.2014 - 11.2018

Licensed Real Estate Agent

Estate Property Partners Pty Ltd
09.2012 - 07.2015

Senior Administration & Property Officer

Toowoomba Regional Council
07.2009 - 09.2012

Licensed Real Estate Agent

RE/MAX Success Toowoomba
10.2008 - 07.2009

Client Relations Manager

bbwhitehouse Accountants
10.2007 - 10.2008

Licensed Real Estate Agent

Raine & Horne
07.2005 - 10.2007

Manager IT Core Systems

Newcrest Mining Ltd
07.2004 - 07.2005

IT Superintendent

Newcrest Mining Ltd
12.1998 - 07.2004

Technical & Sales Consultant

KNet Technology
03.1997 - 12.1998

Information Services Consultant

Orange Community Training & Education Centre
03.1996 - 03.1997

Corporate/Government Account Representative

Osborne Computers/Gateway 2000
11.1994 - 03.1996

Regional Technical Supervisor

Osborne Computers
05.1994 - 11.1994

Information Technology Support Officer

BHP Information Technology Division
01.1991 - 05.1994

Electrical Engineering Trainee

BHP Slab & Plate Products Division
01.1987 - 01.1991

Certificate IV -

Certificate IV in Work Health & Safety

Certificate III -

Certificate III in Supply Chain Operations

Dogman & Crane Operator -

HR & Forklift Licenses -

Certificate IV -

Certificate IV in Small Business Management

Queensland Real Estate Agents License -

Associate Diploma -

Associate Diploma of Electrical Engineering

Senior Secondary Certificate -

Stephen Chapman