Stephen Evans
Bundaberg,Queensland
Summary
Highly driven Hotel/Resort Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
Kondari Hotel Venue Manager
ALH Group
Hervey Bay, QLD
01.2024 - Current
- Kondari Hotel Consists of 67 units (4 Different bedding Configs across the Hotel). The Hotel also consists of a 120 seat bistro, 100 seat Function and Conference Center, sports bar and gaming room.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Resort Manager
ALH Group
MISSION BEACH, Queensland
10.2018 - 12.2023
- Mission beach Resort Consists of 70 units (5 Different bedding Configs across the Resort). The Resort also Managed 4 two Bed apartments that are offsite. The Resort also consists of a 130 seat bistro, 150 seat Function and Conference Center, sports bar and gaming room.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hotel Manager
ALH Group
Queensland, Queensland
01.2004 - 10.2018
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Made recommendations for salary and wage increases based on performance reviews.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Delegated work to staff, setting priorities and goals.
Skills
- P&L Management
- Expense Control
- Staff Supervision
- Schedule Management
- Business Administration
- Public Relations
- Loss Prevention
- Business Development
- Regulatory Affairs
- Staff Development
- Team Building
- Employee Performance Reviews
Timeline
Kondari Hotel Venue Manager
ALH Group
01.2024 - Current
Resort Manager
ALH Group
10.2018 - 12.2023
Hotel Manager
ALH Group
01.2004 - 10.2018
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