High-achieving Account Manager offering extensive experience in developing account plans, increasing sales revenue, and deepening customer relationships, all with the most optimal patient outcome in mind. Ready to apply 22 years of experience to a challenging new position within your industry-leading team. A results-oriented, decisive planner with proven success in identifying business growth opportunities, establishing a lasting presence in new markets, and developing strong business alliances. Thrives in dynamically changing environments requiring focused strategies and decision-making, and identifying opportunities to drive optimal outcomes for patients. Believe firmly in the team dynamic and mentoring peers as being key to sales results.
Recipient of multiple travel awards for Sales Performance and Business Growth – 2 Apex and 3 Managing Directors Awards (all expenses paid trips for 2 to domestic and international locations including Las Vegas USA, Cancun Mexico, Istanbul Turkey, Singapore, Uluru and Margaret River WA)
Sales award winner for performance is 2018 - Development opportunity to attend World Business Forum meeting in Sydney.
Sales award winner for performance in 2022 - Incentive payment.
Recipient Lilly Hero Award – Peer-voted award for execution excellence
Recipient Queensland Business Excellence Award - Peer-voted award for business excellence
IMMUNE SPECIALITY (Dermatology and Rheumatology)
First territory to establish a higher market share the direct competitor of same class in the IL-17 space. Achieved 18 months post launch and still the case after 6 years in market
Territory still maintains highest market share in PsO nationally
Pioneered a biologics management program utilising established nursing expertise to train clinical staff in the safe and efficient use of biologics
Part of the team launching Lilly’s first monoclonal antibody for psoriasis into Dermatology
Also launched subsequent indications for this product in Rheumatology
Part of the team launching Lilly’s first small molecule (JAKi) for Atopic Dermatitis into Dermatology
Successful investigation of new customer base and the applicability and value of the medication to individual customers
Leading the team in the use of electronic P2P programs so as to include regional and remote customers
NEUROSCIENCE SPECIALTY
First to establish a significant patient base for new long acting injectable drug – Zyprexa Relprevv
Coordinate and facilitate training for different customer types, including nurses, pharmacists, doctors and community mental health staff
Pioneered a referral pathway for Zyprexa Relprevv clients from Queensland Mental Health services to primary care
This referral practice is now seen as Gold Standard for these clients
Advised on the implementation of the first dedicated depot antipsychotic clinic nationally
Consistently lead the team in unit sales per month and market share with growth rate above national average
Lead the team in optimising business planning skills, building customer relationships and strategic mapping of accounts
Achieve more patient initiations than any other team member nationally
Responsible for 22% national depot market but accounting for almost 40% of the unit sales
Promoted to Territory Manager
PHARMACY ACCOUNT MANAGER
HEXAL PHARMACEUTICALS
SYDNEY, NSW
01.2001 - 01.2005
Manage the negotiation of individual business contracts
Responsible for the achievement of sales targets, and management of territory profit margins
Responsible for the expansion of customer base within a designated territory
Manage product stock levels
Plan and manage new business programs against set targets
Report competitor intelligence and organise promotions
Filled sales management role as required
Achievements
Achieved highest growth and market share for a new bio-similar of the antidepressant Cipramil. Significant financial incentive awarded
Consistently achieved above sales targets and territory profit margin targets
Expanded territory customer base by 20 per cent.
PRIMARY CARE BIOMEDICINES
One of three Top sales award recipients nationally for exemplary performance which included highest market share growth for a primary care diabetes medication - Actos, and attainment of a higher market share for Cialis exceeding the market leader, Viagra
Recipient of two travel awards for high sales performance and leadership – one Apex and one Managing Directors Award
Received a peer nominated award for exceptional performance and leadership qualities – Lilly Hero Award
Recipient of Queensland Sales Excellence Award for outstanding sales results
Promoted to Sales Consultant which included taking on responsibility for mentoring and coaching other team members
Streamlined a coaching model for scientific up-skilling for the team involving clinical paper analysis and implementation in the sales call
Achieved top level sales performance for all 3 brands, across three different disease states encompassing diabetes, osteoporosis and erectile dysfunction
Managed additional territory on an interim basis due to staff vacancy, and maintained highest level of sales in both territories
Held Business Advocacy role for various brands, which involves market testing of sales materials and models
Achieved superior program implementation by attracting high numbers of influential attendees to drive sales growth.
Education
Commercial Pilots License - Flight Instructors Rating - Commercial Aviation
Gold Coast Aviation Centre
Gold Coast, QLD
12.1991
Skills
New Product Launch Talent – Innovative and investigative – proven ability to launch new products successfully by identifying new opportunities to reach extraordinary growth as demonstrated by launch of a long-acting injectable antipsychotic which was very successful and gained well above national market share despite significant challenges Also launched a monoclonal antibody for psoriasis, a new disease state for the company requiring investigation and relationship building with a new customer base Have also launched new indications for established medications being indications for psoriatic arthritis, ankylosing spondylitis, and atopic dermatitis
Intellect - High levels of learning agility enabling above-national performance across multiple disease states Learning has covered psoriasis and autoimmune disorders, schizophrenia and bipolar disorder, diabetes, osteoporosis, and erectile dysfunction Demonstrate a high level of aptitude to absorb and disseminate technical information
Experience and Stability - 25 years in the sales and marketing industry with 20 years dedicated to pharmaceutical sales
Communication & Relationship Management - Proven ability to cultivate strong long-term relationships with clients and colleagues throughout the healthcare and pharmaceutical industry
Solid leadership skills – mentored several colleagues within the business Provided coaching and professional development mentoring to team members and sales associates to enhance product knowledge and increase confidence in sales skills
Strategic – Daily sales activities, organisation of P2P meetings, cross-functional collaboration, working within a budget, special projects, and responsibility for state sales requires exceptional organisation skills
Collaborative - Considered a trusted advisor by internal and external customers, with a proven and consistent history of liaising with clients of diverse roles within the health system to deliver the best possible outcome
Key Account Management – Skills in mapping a specific account and territory to ascertain and leverage connections and influences within that space Worked with key stakeholders on service provision and formulary submission
Influence Without Authority – Aptitude for peer coaching and mentoring informally with other team members Able to impart experience and apply it appropriately to different subjects and experience levels
Accomplishments
Commercial Pilots Licence and Flight Instructors Rating
Currently completing Cert III IT and Cyber Security
Lilly Training Completed
Emotional Intelligence
Peer Coaching
Crucial Conversations
Targeted Selection
Timeline
Senior Account Manager
Eli Lilly Australia Pty Limited
01.2005 - Current
PHARMACY ACCOUNT MANAGER
HEXAL PHARMACEUTICALS
01.2001 - 01.2005
PRIMARY CARE BIOMEDICINES
Commercial Pilots License - Flight Instructors Rating - Commercial Aviation