Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Vincent Kum

Perth

Summary

At InvoCare, I excelled as a Funeral Director, specializing in multicultural funerals and demonstrating unparalleled compassion in client interactions. My expertise in regulatory compliance and compassionate communication fostered trust and ensured dignified service delivery. I adeptly managed budgeting and staff scheduling, achieving efficient and respectful memorial services tailored to diverse client needs.

Experienced funeral industry professional prepared to guide families through challenging times with empathy and care. Strong focus on team collaboration and achieving results, ensuring seamless operations and compassionate service. Skilled in grief counselings, logistical coordination, and regulatory compliance. Reliable and adaptable, ready to meet changing needs and provide exceptional support.

Overview

10
10
years of professional experience

Work History

Funeral Director / Location Manager

InvoCare
01.2015 - Current


  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Specialised in Multicultural Funerals
  • Collaborated with clergy members to plan meaningful and respectful memorial services.

Education

Bachelor of Arts - Educational Leadership And Management

Rochville University
Texas
10-2005

High School Diploma -

Applecross Senior High School
Perth, WA
12-1990

Skills

  • OSHA regulations
  • Pricing structures
  • Regulatory compliance
  • Compassionate communication
  • Customer response
  • Budgeting and finance
  • Staff scheduling
  • Funeral planning
  • Valid [WA] driver's license
  • Funeral arrangements
  • Funeral home services
  • Teamwork and collaboration

Languages

Chinese
Full Professional
Thai
Professional Working
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working

Timeline

Funeral Director / Location Manager

InvoCare
01.2015 - Current

Bachelor of Arts - Educational Leadership And Management

Rochville University

High School Diploma -

Applecross Senior High School
Stephen Vincent Kum