Stephanie Brook-Lochki

• Recruited and managed service staff, ensuring high performance and service quality.
• Scheduled customer appointments for various salon services and recommended additional treatments.
• Oversaw the salon's master schedule, managing client bookings, staff schedules, and events.
• Addressed customer inquiries and resolved issues promptly.
• Provided administrative support by scheduling appointments and maintaining customer records.
• Processed invoices for salon purchases, ensuring accuracy.
• Supervised daily operations and arranged staff work schedules.
• Ensured proper coverage for all shifts by effectively scheduling employees.

• Monitored clients' progress in finding employment and adjusted plans as needed.
• Conducted personalized assessments of job seekers' skills, interests, and needs to identify suitable job opportunities.
• Administered aptitude tests to evaluate applicants' abilities, aptitudes, and interests.
• Advocated for clients with employers, negotiating accommodations and flexible work schedules.
• Collaborated with employers to identify job openings and coordinated interviews for clients.
• Matched individuals with job placements based on their skills, abilities, and interests.
• Conducted thorough interviews with job seekers to understand their career aspirations and skills.
• Identified barriers to employment for clients and assisted in developing strategies to overcome these obstacles.

• Improved equipment performance through regular maintenance and troubleshooting.
• Contributed to the development and implementation of enhanced safety protocols, resulting in fewer workplace accidents.
• Offered expert guidance on equipment selection, leading to increased operational efficiency.
• Trained new technicians on standard operating procedures to ensure team consistency.
• Fostered a positive work environment by collaborating effectively with team members to boost performance and morale.
• Enhanced client satisfaction by maintaining clear communication throughout projects and promptly addressing any concerns.

• Supported engineers and supervisors with various on-site tasks.
• Ensured compliance by meeting all minimum standards.
• Organized and managed truck movements throughout the entire project.
• Communicated with site inspectors to fulfill all requests effectively.
• Operated plant machinery as needed.
• Enhanced product quality by performing detailed field inspections and identifying improvement areas.
• Boosted client satisfaction by maintaining clear communication throughout projects and promptly addressing concerns.
• Coordinated traffic control near paving work zones and trained team members in courteous public relations.
• Managed projects according to schedule and quality requirements.

• Completed a traineeship in civil construction, gaining hands-on experience in the industry.
• Assisted in various road construction projects, contributing to the successful completion of tasks.
• Operated a range of heavy machinery, including: Excavator, steel drum roller, multi roller

• Handling all customer inquiries by phone, email, and in person.
• Customized styles, services, and products to suit client needs and maintain customer satisfaction.
• Collected payment from customers, and scheduled the next appointments.
• Developed and implemented strategic social media marketing plans.
• Enhanced client satisfaction by providing personalized hair color consultations and recommendations.
• Increased salon revenue through effective up-selling of additional services and products.
• Handled the inventorying of hair products.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Managed the financial aspects of the salon, including budgeting, payroll processing, and inventory management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

• Directed day-to-day operations by implementation of short-term and long-term strategies to achieve business plan and profitability goals
• Conducted performance reviews weekly providing coaching and feedback on reaching KPIs
• Responsible for profit and loss, scheduling, training and inventory control
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Improved salon efficiency by streamlining appointment scheduling and client management processes.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for growth and improvement.
• Scheduled appointments by phone, email and in person and recommended additional services.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Maximized business efficiency by completing thorough and accurate daily management tasks, such as overseeing registers, organizing inventory, and delegating tasks.

• Kept the salon tidy and clean by sweeping away cut hair, washing dirty linens, and emptying the trash.
• Carried out simple hair treatments under the supervision of qualified stylists to gain experience while establishing rapport with clientele.
• Responded to customer inquiries by phone, email, and in person.
• I worked at the front desk, sold haircare products, and processed payments.

• Kept customer and food preparation areas clean and well-organized
• Cleaned food preparation areas, cooking surfaces and utensils
• Prepared items according to written or verbal orders, working on several different orders
• Made and served coffee, tea and food.