Summary
Overview
Work History
Education
Skills
Certification
Building Models, Collecting EPL memrobillia (Man Utd)
Timeline
Generic

Steve Richardson

Belmont,Perth

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

28
28
years of professional experience
1
1
Certification

Work History

NDIS Recovery Support Worker

Richmond Wellbeing
08.2019 - Current


  • Facilitated outreach activities to build community awareness.
  • Provided crisis intervention when necessary, effectively deescalating situations and connecting clients with appropriate resources.
  • Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.
  • Advocated on behalf of clients when necessary, ensuring access to essential services and assistance required for sustained progress in their recovery journey.
  • Worked closely with medical professionals, including psychiatrists and nurses, to coordinate medication management plans as part of a comprehensive approach to client care.
  • Maintained detailed case notes and documentation, ensuring accurate records for each client''s history and progress within the program.
  • Assisted clients in identifying personal goals for recovery and developing actionable plans to achieve them.

Mental Health Recovery Support Worker

APM PHaMs
10.2013 - 06.2019
  • Connected clients with peer support networks to further enhance social connections conducive to mental health recovery in the long term.
  • Assisted clients in identifying personal goals for recovery and developing actionable plans to achieve them.
  • Collaborated with multidisciplinary teams of healthcare professionals to ensure comprehensive support for clients during their recovery process.
  • Conducted regular assessments of client progress, adjusting recovery plans as needed to maximize success in meeting their goals.
  • Maintained detailed case notes and documentation, ensuring accurate records for each client''s history and progress within the program.
  • Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.
  • Enhanced client well-being by providing emotional support and implementing individualized recovery plans.
  • Provided crisis intervention when necessary, effectively deescalating situations and connecting clients with appropriate resources.
  • Offered guidance on community resources available to clients, including housing options, employment opportunities, educational programs, or additional treatment services as needed.

Team Leader Community Options Program

Southern Cross Care
04.2010 - 08.2013
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Provision of person centred supports to individuals.
  • Collaboration with internal and external stakeholders and families.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standards through personal example to help each member understand expected behaviour and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Maintained database systems to track and analyze operational data.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Employment Support Supervisor Mental Health/Disability

Workpower Incorporated
03.2008 - 04.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to provide positive outcomes for service users.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Gathered, organized and input information into digital database.

Mental Health/Disability Support Worker

Westcare Accommodation Services
10.2006 - 02.2008
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, client behaviours, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Kept accurate records for client files and handled related paperwork.

Disability Support Worker

LIFEPLAN Recreation & Leisure
09.2004 - 05.2006
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Checked medication schedules and administration according to client needs.
  • Provided dignified personal care and support in the community.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.

Disability Support Worker

PHYLOS
03.2001 - 06.2002
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Disability Support Worker

Activ Foundation
08.1996 - 06.2001
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting cients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted a safe and inclusive environment for all clients.

Education

Diploma Mental Health Studies

Alison
Mount Carmel Loughrea H62 AV62, Ireland
09.2017

Human Services Certificate III

Thornlie Tafe
Perth, WA
11.1995

Skills

  • Mental health awareness
  • Substance Abuse Knowledge
  • Self-Care Techniques
  • Relapse Prevention
  • Behavioural Management
  • Multicultural Competence
  • Resource Linking
  • Documentation abilities
  • Microsoft Office
  • Client Advocacy
  • Maintaining Client Records
  • Goal Setting
  • Crisis Intervention
  • Life Skills Development
  • Workflow Management
  • Case File Management
  • Quality Assurance
  • Document Management
  • Data Confidentiality
  • Cultural Sensitivity
  • Data Entry Software
  • Resident support
  • Case Management
  • De Escalation Tactics
  • Community Service Programs
  • Issue Reporting
  • Mental Health Crisis Response
  • Community Advocacy
  • Home visits
  • Community Resource Navigation
  • Nonviolent Crisis Intervention
  • Community Outreach Programs
  • Community Mental Health Programs

Certification

· S. Richardson Cert 111 Human Services 1995.

· S Richardson CM109: Understanding Drug Use and Addiction Behaviours 1995.

· S Richardson TAA 40104.TAA ASS 401C 402C 404B, TAA DEL 402B 401B, TAA ENV 401B 403B, TAA 40104 Certificate Training and Assessment 2010.

· S Richardson Managing Risk in Recovery Environments Certificate 2013.

· S Richardson Recovery Star and Motivated Listening Cert 2015.

· S. Richardson Mental Health First Aid Instructor Certificate 2015.

· S. Richardson Mental Health First Aid Certificate-26539-9127 2016.

· S. Richardson Diploma Mental Health Studies 2017.

· S. Richardson Foundations of Psychology Certificate 2017.

· S. Richardson MHA 2014 Clinician Training Package Certificate 2017.

· S. Richardson First Aid Certificate 2019.

· S. Richardson HoNOS Training HoNOS Training Certificate of Completion 2019.

· S. Richardson LSP16 Training Life Skills Profile 16 (LSP16) Certificate of Completion 2019.

· S. Richardson Preparing for NDIS Planning Certificate 2019.

· S. Richardson Transitional Support Project Certificate 2019.

· S. Richardson Health, Safety and Risk Certificate 2019.

· S. Richardson Reasonable and Necessary NDIS training module Certificate 2019.

· S. Richardson Action Planning NDIS training module Certificate 2019.

· S. Richardson Needs Assessment Certificate 2019.

· S. Richardson Recovery Principles Certificate 2019.

· S. Richardson Support Facilitator Role Certificate 2019.

· S. Richardson Quality, Compliance and Privacy Certificate 2019.

· S. Richardson WHODAS_2.0 Certificate 2019.

· S. Richardson QPR Gatekeeper Suicide Prevention Training Certificate 2021.

· S. Richardson Introduction to Alcohol and Other Drugs (AOD) Part One Certificate 2021.

· S. Richardson Alcohol and Other Drug Withdrawal Certificate. 2021.

· S. Richardson First Aid Certificate. 2021.

· S. Richardson How Childhood Trauma Leads to Addiction Certificate 2021.

· S. Richardson Medication Supervision Prompting Guidelines Certificate 2021.

· S. Richardson NDIS Worker Orientation Module Certificate 2022.

· S. Richardson Suicide Intervention & Crisis Management Certificate 2022.

· S. Richardson De-escalation and Crisis Intervention Certificate 2022.

· S. Richardson Trauma Informed Practice Certificate 2022.

· S. Richardson Recovery Orientated Practice Certificate 2022.

Building Models, Collecting EPL memrobillia (Man Utd)

Hobbies:

Building Models: I have a keen interest in building models, which requires my attention to detail and patience. I enjoy assembling intricate scale models of vehicles, architecture, or historical replicas, I also enjoy the meticulous process of putting together individual pieces to create a cohesive and detailed final product.

Collecting EPL Man Utd Memrobillia: As a passionate fan of Manchester United, and also a fellow Mancunian, collecting English Premier League (EPL) memorabilia is a cherished hobby that connects me to the rich history and legacy of the club. My collection  includes a wide array of items such as jerseys, autographed merchandise, matchday programs, and other memorabilia that celebrate the team’s achievements.

Timeline

NDIS Recovery Support Worker

Richmond Wellbeing
08.2019 - Current

Mental Health Recovery Support Worker

APM PHaMs
10.2013 - 06.2019

Team Leader Community Options Program

Southern Cross Care
04.2010 - 08.2013

Employment Support Supervisor Mental Health/Disability

Workpower Incorporated
03.2008 - 04.2010

Mental Health/Disability Support Worker

Westcare Accommodation Services
10.2006 - 02.2008

Disability Support Worker

LIFEPLAN Recreation & Leisure
09.2004 - 05.2006

Disability Support Worker

PHYLOS
03.2001 - 06.2002

Disability Support Worker

Activ Foundation
08.1996 - 06.2001

Diploma Mental Health Studies

Alison

Human Services Certificate III

Thornlie Tafe

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Steve Richardson