Steve Akech
Summary
Hardworking Hotel Front Desk Receptionist dedicated to the accommodation and satisfaction of customers. Skilled in the management of guest data and information, check-in and check-out, and customer service. Specialize in collaborating with customers to achieve efficient and expedient assistance.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Comfort Inn and Suites Goodearth and Quality Hotel Ambassador
03.2023 - Current
- Managing front desk operations, including greeting guests, responding to inquiries, and helping with room reservations.
- Registered new guests, recorded information and inputted data into the internal system, updated room capacities and vacancies.
- · Answered incoming calls from customers and responded to their inquiries in a friendly and professional manner.
- Processed payments maintained accurate records of all transactions and produced daily reports for management.
- · Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner.
- Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- · Responded to guest complaints or support requests and conducted analysis on request rates to determine customer satisfaction.
- · Any other ad hoc responsibilities as required.
Front Desk Guest Agent
Little Lebanon Restaurant
10.2022 - 03.2023
- Managed high-volume phone lines, addressing inquiries, and confirming reservations with accuracy and professionalism.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Delivered quality service by providing a warm and welcoming environment.
- Continually monitored dining rooms for seating availability, service, safety, and well-being of guests.
- Assisted with guest inquiries, take-out orders, and restaurant cleanliness.
Hotel Front Desk Receptionist
Sipan Hotel
12.2019 - 06.2022
- Managed incoming phone calls, recorded guest requests, and fulfilled guest needs
- Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner.
- Settle guest accounts, ensuring cashiering is accurate.
- Provided information on programs, support, and assistance to customers.
- Facilitated checkout for guests, relayed information on checkouts to the cleaning department.
- Store and retrieve guest luggage as required or requested in accordance with established procedures.
Education
Bachelor of Economics - Economics
University Of Aleppo
Aleppo, Syria01.2019
Skills
- Phone and Email Etiquette
- Computer Literacy
- Good experience in Customer Service
- Ability to work autonomously as well as part of a team
- working relationships
- Conflict Management
- Ability to pick up new software systems and programs
- Customer Service
- High level of confidentiality
- Multitasking Abilities
- Front Desk Management
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Hotel Front Desk Receptionist
Comfort Inn and Suites Goodearth and Quality Hotel Ambassador
03.2023 - Current
Front Desk Guest Agent
Little Lebanon Restaurant
10.2022 - 03.2023
Hotel Front Desk Receptionist
Sipan Hotel
12.2019 - 06.2022
Bachelor of Economics - Economics
University Of Aleppo
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