Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Manager
Steve Anstee

Steve Anstee

BOX HILL NORTH;VIC,VIC

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

33
33
years of professional experience

Work History

Manager

Concrete Pump Brokers
BOX HILL NORTH, VIC
03.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Representative

Gateway Concrete Pumping
Bayswater, VIC
11.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Gary Pask Consulting
Springvale , VIC
02.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Sales Consultant

Karma Group International
Bali, Indonesia
01.2020 - 03.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Manager

Regency Plastics P/L
Kilsyth, VIC
03.2013 - 09.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Director

Profile Plastics P/L
Bayswater, VIC
08.1988 - 03.2013
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Education

Year 11 Pass All Subjects - Accounting

Norwood Secondary College
Ringwood, VIC
1979

Skills

  • Account and Territory Management
  • Complex Problem-Solving
  • Staff Management
  • Technical Proficiency
  • Managing Employee Relations
  • Managing Terminations
  • Employee Coaching and Motivation
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Issue and Conflict Resolution
  • Managing Laborers
  • Scheduling and Coordinating
  • Project Management
  • Strategic Planning
  • Contract Development and Management
  • Finance and Accounting Operations
  • Maintenance and Repair Management
  • Managing Routines
  • Managing Career Progression
  • Supplier Relations
  • Job Assignments
  • Budgeting and Resource Management
  • Overseeing Employees
  • Procedural Streamlining
  • Managing Appointments
  • Fiscal Management
  • Productivity Performance
  • Configuration and Management
  • Product Management and Branding
  • Managing Multiple Tasks
  • Business Analysis
  • P&L Oversight
  • Income and Expense Management
  • E-Commerce Strategy
  • Account Management and Updating
  • Managing Fleet Vehicles
  • Social Media Platforms

Accomplishments

  • Supervised team of 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved many high profile projects through effectively helping with management skills.
  • Achieved profitability by completing many cost saving measures with accuracy and efficiency.
  • Documented and resolved Staffing issues which led to higher productivity.

Timeline

Manager

Concrete Pump Brokers
03.2022 - Current

Customer Service Representative

Gateway Concrete Pumping
11.2021 - 03.2022

Customer Service Representative

Gary Pask Consulting
02.2021 - 11.2021

Sales Consultant

Karma Group International
01.2020 - 03.2020

Manager

Regency Plastics P/L
03.2013 - 09.2019

Director

Profile Plastics P/L
08.1988 - 03.2013

Year 11 Pass All Subjects - Accounting

Norwood Secondary College

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Steve Anstee