Steve Arklay
Barwon Heads,VIC
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalising activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Approached each day and unique challenges with enthusiasm, patience and humour. Sympathetic Activity Director with passion for conducting recreational and therapeutic activities. In-depth understanding of skill-based programs and activities. Strong program management skills with 20-year history of building effective recreational programs to meet community needs.
Overview
17
17
years of professional experience
Work History
Program Director / Destination Manager
Self Employed / WALLSabout
07.2017 - Current
- Provided ongoing direction and leadership for program operations.
- Guided groups of up to 18 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Established strong relationships with local businesses to enhance cross-promotional opportunities between tours and other attractions or services.
- Optimized routes for accessibility, safety, and time management concerns while highlighting key points of interest throughout the tour.
Surf Guide
King Island Surf Sarfaris
01.2024 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Owner
A Frame Photography
01.2007 - Current
- Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail.
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
Student Residence Manager
Gordon TAFE
01.2009 - 07.2017
- Maintained accurate records of all resident information, ensuring confidentiality and adherence to privacy regulations.
- Implemented new policies and procedures to enhance the overall management of the residence facility.
- Streamlined daily operations for improved efficiency, prioritizing tasks and delegating responsibilities to staff members.
- Assisted in resolving any conflicts or disputes among residents promptly, promoting a peaceful living environment.
- Organized social activities and events to promote resident engagement and community involvement.
- Improved safety measures within the residence, leading to fewer accidents or incidents involving residents or staff members.
Student Activities Team Leader
Gordon TAFE
01.2007 - 01.2009
- Coordinated large-scale events such as orientation week, homecoming, and graduation ceremonies with attention to detail and seamless execution.
- Facilitated workshops on leadership development, time management, and team building for student leaders.
- Built strong relationships with community partners, securing sponsorships and resources for various events.
- Streamlined processes involved in event planning by creating templates for proposals, contracts, and permits required from vendors or venues.
- Enhanced student engagement by organizing interactive activities and events on campus.
- Increased club participation by effectively promoting events through social media and flyers.
- Championed the importance of student involvement in extracurricular activities to administration, leading to increased institutional support for programming efforts.
Education
Bachelor of Arts - Recreation Leadership
Victoria University
Footscray & Melton CampusSkills
- Adaptive Programming
- Activity Supervision
- Documentation And Reporting
- Program Planning
- Activity Organization
- Organizational Skills
- Small group leadership
- Team Management
- Understanding of budgeting
- Accident response
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Surf Guide
King Island Surf Sarfaris
01.2024 - Current
Program Director / Destination Manager
Self Employed / WALLSabout
07.2017 - Current
Student Residence Manager
Gordon TAFE
01.2009 - 07.2017
Owner
A Frame Photography
01.2007 - Current
Student Activities Team Leader
Gordon TAFE
01.2007 - 01.2009
Bachelor of Arts - Recreation Leadership
Victoria University
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